ESET failed to protect against a Ransomware

[SeriousHoax 87]

10 hours ago, itman said:

I have seen quick response via product submission. What gets their attention is supporting verbiage provided plus references to authoritative sources detection such as VT. Better yet, a Hybrid-Analysis scan and Dr. Web detailed analysis if provided there.

But via email, I just uploaded the samples and didn't provide any additional analysis and they respond quickly anyway.