Unable to activate license

[Koos 0]

Good evening,

For the last two days I tried to activate my (online) bought license for ESET Smart Security Premium 1 Device 1
Year PC ESET Key GLOBAL, but every time I get a ECP 20003 error and message licensingserver couldn't been reached.

I'm a bit sad now as I think I tried every trick in my book to let it succeed...

So as a last resort I try this forum for tips and tricks...

Hardware: HP laptop with Windows 10 Home edition
No other antivirus software
Tried with WiFi and network cable on a VDSL-modem/router.

Logfile collector files available ..

Please help....

Sweet greetings from Koos

 

[Marcos 5,070]

1, Check if the hosts file C:\Windows\System32\drivers\etc\hosts contains only default entries for localhost.

2, Try setting DNS servers to 8.8.8.8 and 8.8.4.4 and reboot the machine.

[Koos 0]

20 minutes ago, Marcos said:

1, Check if the hosts file C:\Windows\System32\drivers\etc\hosts contains only default entries for localhost.

2, Try setting DNS servers to 8.8.8.8 and 8.8.4.4 and reboot the machine.

Hi @Marcos,

Hosts file contains:

127.0.0.1 activate.adobe.com
127.0.0.1 practivate.adobe.com
127.0.0.1 lmlicenses.wip4.adobe.com
127.0.0.1 lm.licenses.adobe.com
127.0.0.1 na1r.services.adobe.com
127.0.0.1 hlrcv.stage.adobe.com
127.0.0.1 edf.eset.com

Which has to go or getting changed

I'll try dns servers after sending this mail

Greetings

Koos

[Koos 0]

Sadly changing DNS-servers didn't do the trick...

[Marcos 5,070]

Looks like an ESET activation crack was run on the machine which modified the hosts file. Please remove the last line referring to *.eset.com and reboot the machine.

[Koos 0]

YES, YES, YES, It works (doing happy dance right now)

Thank you so much @Marcos

When i got this laptop there was some software which I removed very quickly and replaced by legal.
As a antivirus there was AVG, but I love ESET better.

So many thanks

Greetings from Koos in Holland 😀😀😀