rgoldman 2 Posted August 23, 2019 Share Posted August 23, 2019 Hi I installed File Security on a server, well it failed but partially installed, so I thought. When I rebooted, the GUI and everything works like it supposed, it reports to ESMC and everything. But what I found out, it doesn't list in Programs/Features. Before I rebooted I tried running a Software Uninstall from ESMC and it was not detected. Is there a way to remove and reinstall without booting into Safe Mode? Thanks Reggie Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 23, 2019 Administrators Share Posted August 23, 2019 What if you re-installed EFSW over the current one? Link to comment Share on other sites More sharing options...
rgoldman 2 Posted August 23, 2019 Author Share Posted August 23, 2019 If I run the All in One Installer, it will fail. Unless I don't have the Management Agent installed, then it says everything is successful. But still doesn't list in Programs/Features. Link to comment Share on other sites More sharing options...
rgoldman 2 Posted August 23, 2019 Author Share Posted August 23, 2019 The Management Agent installs/uninstalls fine. Just not File Security. I think the issue could have originated from Windows Smart Screen. When I originally tried to deploy, it failed saying try to install locally. So I did and that's when I got the Smart Screen block... I disabled that and tried to reinstall. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 23, 2019 Administrators Share Posted August 23, 2019 I meant downloading the EFSW installer from https://www.eset.com/int/business/file-security-windows/download/ and installing it manually on the server over the existing one. Link to comment Share on other sites More sharing options...
rgoldman 2 Posted August 24, 2019 Author Share Posted August 24, 2019 It fails stopping ekrn. So I guess the only thing I can do is safe mode uninstall right? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 24, 2019 Administrators Share Posted August 24, 2019 To avoid using the uninstall tool in safe mode, at least delete C:\Windows\System32\drivers\ehdrv.sys and "C:\Program Files\ESET\ESET Security\Drivers" in safe mode. Then re-install EFSW in normal mode. Link to comment Share on other sites More sharing options...
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