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i  bought new antivirus from shop nd activated it

but after restoring my device this key is not working

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I'd suggest contacting the seller or your local customer care with a proof of purchase if you purchased a boxed version of ESET.

Activation of a boxed version is accomplished via https://www.eset.com/int/support/activate/ after which you should receive a license email with the license key for activating the product.

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