paulgt 0 Posted March 19, 2019 Share Posted March 19, 2019 I have started regularly getting an error message: "Protocol filtering problem Some of the applications capable of importing the root certificate are still running. Please close all browsers and email clients and try to import the root certificate again. Import the root? Retry Cancel" If I click Retry nothing happens and Cancel makes the message go away. I am using the latest version of Firefox and Windows 7 with all updates installed. I do not know what a root certificate is and haven't found anything searching the Eset pages. Please help. Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,090 Posted March 19, 2019 Administrators Share Posted March 19, 2019 Try the following: - disable SSL/TLS filtering in the advanced setup - reboot the system - without launching any application after the reboot, re-enable SSL/TLS filtering and click OK. Link to comment Share on other sites More sharing options...
paulgt 0 Posted March 20, 2019 Author Share Posted March 20, 2019 I tried it a couple of times but the error message is still coming back. Link to comment Share on other sites More sharing options...
itman 1,668 Posted March 20, 2019 Share Posted March 20, 2019 Post a screen shot of the actual Eset alert please. The first thing that needs to be determined is what application is trying to import a root CA certificate. From the message posted, it appears something is trying to update Eset's root CA certificate in the Windows root CA certificate store. Link to comment Share on other sites More sharing options...
paulgt 0 Posted March 21, 2019 Author Share Posted March 21, 2019 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,090 Posted March 21, 2019 Administrators Share Posted March 21, 2019 If the error occurs on system startup, please generate and provide a Procmon boot log. Link to comment Share on other sites More sharing options...
itman 1,668 Posted March 21, 2019 Share Posted March 21, 2019 (edited) Per Eset online help: Quote Error "Some of the applications capable of importing the root certificate are still running“ When you enable SSL protocol filtering, ESET Smart Security Premium makes sure that installed applications trust the way it filters SSL protocol by importing a certificate to their certificate store. For some applications this is not possible while they are running. This includes Firefox and Opera. Make sure none of them are running (the best way to do this is to open Task Manager and make sure there is no firefox.exe or opera.exe under Processes tab), then hit retry. https://help.eset.com/essp/12/en-US/solving_problems_protocol_filtering.html If you have FireFox configured for some reason to automatically start at boot time, disable that capability. It appears Eset keeps trying to update FireFox's root CA certificate store and can't do so. Do you have FireFox constantly running? If so, shut it down so Eset can update it. Edited March 21, 2019 by itman Link to comment Share on other sites More sharing options...
paulgt 0 Posted March 21, 2019 Author Share Posted March 21, 2019 No, Firefox is not running automatically. Sorry for the dumb question, but is SSL filtering something that I need? I have left all ESET settings at their defaults. Thanks. Link to comment Share on other sites More sharing options...
paulgt 0 Posted March 21, 2019 Author Share Posted March 21, 2019 The error does not occur at startup - it happens only while I'm online, on various websites. Link to comment Share on other sites More sharing options...
itman 1,668 Posted March 21, 2019 Share Posted March 21, 2019 (edited) By any chance, you are signed on to a standard user account? Note the following: Quote LoL, I solved the problem. On my Admin account, I do not have a Master Password for Mozilla Firefox, but on my Local User account I had a Master Password for Mozilla Firefox. I disabled the Master Password for Mozilla Firefox on my Local User account, than did restart the PC. Now ESET Internet Security could write the permissions for the certificate into the Mozilla Firefox browser for my Local User account. You have to guess that problem first. Ok, solved. Maybe this help in the future other users. See the following forum thread for reference: https://forum.eset.com/topic/16028-attempting-to-add-the-root-certificate-to-all-known-browsers-on-your-computer-failed/ Edited March 21, 2019 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,090 Posted March 22, 2019 Administrators Share Posted March 22, 2019 It doesn't make sense for the message to appear while browsing websites. I'd expect it to pop up when re-enabling SSL/TLS filtering. Anyways, I'd like to get and check a Procmon log from time when the message popped up. Link to comment Share on other sites More sharing options...
paulgt 0 Posted March 22, 2019 Author Share Posted March 22, 2019 Yesterday it popped up while I was using a different browser. How do I get you a Procmon log - I'm not familiar with this term. Link to comment Share on other sites More sharing options...
itman 1,668 Posted March 22, 2019 Share Posted March 22, 2019 (edited) 1 hour ago, paulgt said: Yesterday it popped up while I was using a different browser. How do I get you a Procmon log - I'm not familiar with this term. Refer to the FAQ section of the Eset forum home web page. It's located on the right hand side of the page below the Topics section titled "How do I create a Process Monitor file." Edited March 22, 2019 by itman Link to comment Share on other sites More sharing options...
paulgt 0 Posted March 23, 2019 Author Share Posted March 23, 2019 I followed the directions & hope this file will work. Logfile.zip Link to comment Share on other sites More sharing options...
paulgt 0 Posted March 31, 2019 Author Share Posted March 31, 2019 Did the file I sent help? Still getting the error messages. Thanks. Link to comment Share on other sites More sharing options...
itman 1,668 Posted March 31, 2019 Share Posted March 31, 2019 1 hour ago, paulgt said: Did the file I sent help? Still getting the error messages. Thanks. Send @Marcos a PM along with a reference to the reply; i.e. https://forum.eset.com/topic/18965-error-message-protocol-filtering-problem/?do=findComment&comment=92801 Link to comment Share on other sites More sharing options...
ARINITY 0 Posted April 23, 2019 Share Posted April 23, 2019 (edited) Please close all browsers and email clients and try to import the root certificate again. Import the root? Retry Cancel" If I click Retry nothing Vidmate iTunes Notepad++ happens and Cancel makes the message go away. I am using the latest version of Firefox and Windows 7 with all updates installed. I do not know what a root certificate is and haven't found anything searching the Eset pages. Please help. Thanks Edited April 24, 2019 by ARINITY Link to comment Share on other sites More sharing options...
Administrators Marcos 5,090 Posted April 23, 2019 Administrators Share Posted April 23, 2019 1 minute ago, ARINITY said: If I click Retry nothing happens and Cancel makes the message go away. I am using the latest version of Firefox and Windows 7 with all updates installed. I do not know what a root certificate is and haven't found anything searching the Eset pages. Please try the following: - reboot the computer - without launching any application, disable SSL/TLS filtering and click OK - re-enable SSL/TLS filtering and click OK - launch a browser.. Did you get an error while re-enabling the filtering? Link to comment Share on other sites More sharing options...
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