HansSterckx 0 Posted January 21, 2014 Posted January 21, 2014 As the title says, This forum is my last hope. I bought a license renewal for 3 years (about 54€). I get an email with my new license key that i need to activate, i click on the link, fill in all the details. (my old license/password etc) and then when i click activate i get a error that there is a system failure or that my info is wrong. So ok maybe i try to reset my password for my old license but all i get back is a email with NO password in it. On top of that my old license is not even active anymore and i can't activate it............because the password is now faulty it claims. I tried mailing support in Belgium but i get tottaly ignored, i don't even reciece an email back even after 1 week. I am desperate here, i want either my account/product i paid for or i want my money back. Is there anything i can do ? Greetings Hans
Administrators Marcos 5,453 Posted January 21, 2014 Administrators Posted January 21, 2014 Please drop me a pm with your activation code, I'll check it out on files. In the mean time, you can either activate a trial license (fully functional) and re-activate it later using your activation key.
HansSterckx 0 Posted January 21, 2014 Author Posted January 21, 2014 (edited) It is sent. Thank you for the response Edit: the trail license is greyed out. Edited January 21, 2014 by HansSterckx
HansSterckx 0 Posted January 22, 2014 Author Posted January 22, 2014 Hello, i was able to retrieve my password, but i still can not activate my new license, it keeps saying internal server error. Greetings Hans
Arakasi 549 Posted January 22, 2014 Posted January 22, 2014 Hans, I hope we can provide you some assistance with your license details. Marcos is excellent in that regard so stick with him. In response to your 'greyed out' trial selection... Perform a standard uninstall of the product through Add/Remove Programs, or Programs and Features through the Windows control panel. Download a fresh copy of ESET Nod32, and install. Upon completion the GUI should prompt you for activation, this time with the trial version available. Use a temporary e-mail address in the requested info as your contact info, until we can straighten this out for you.
Solution HansSterckx 0 Posted January 22, 2014 Author Solution Posted January 22, 2014 (edited) Problem is solved i will send a message and a big thanks to Marcos. It was a license problem being that my original was bought in Germany and i renewed through the Belgian website. Edited January 22, 2014 by HansSterckx
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