HansSterckx 0 Posted January 21, 2014 Share Posted January 21, 2014 As the title says, This forum is my last hope. I bought a license renewal for 3 years (about 54€). I get an email with my new license key that i need to activate, i click on the link, fill in all the details. (my old license/password etc) and then when i click activate i get a error that there is a system failure or that my info is wrong. So ok maybe i try to reset my password for my old license but all i get back is a email with NO password in it. On top of that my old license is not even active anymore and i can't activate it............because the password is now faulty it claims. I tried mailing support in Belgium but i get tottaly ignored, i don't even reciece an email back even after 1 week. I am desperate here, i want either my account/product i paid for or i want my money back. Is there anything i can do ? Greetings Hans Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted January 21, 2014 Administrators Share Posted January 21, 2014 Please drop me a pm with your activation code, I'll check it out on files. In the mean time, you can either activate a trial license (fully functional) and re-activate it later using your activation key. Link to comment Share on other sites More sharing options...
HansSterckx 0 Posted January 21, 2014 Author Share Posted January 21, 2014 (edited) It is sent. Thank you for the response Edit: the trail license is greyed out. Edited January 21, 2014 by HansSterckx Link to comment Share on other sites More sharing options...
HansSterckx 0 Posted January 22, 2014 Author Share Posted January 22, 2014 Hello, i was able to retrieve my password, but i still can not activate my new license, it keeps saying internal server error. Greetings Hans Link to comment Share on other sites More sharing options...
Arakasi 549 Posted January 22, 2014 Share Posted January 22, 2014 Hans, I hope we can provide you some assistance with your license details. Marcos is excellent in that regard so stick with him. In response to your 'greyed out' trial selection... Perform a standard uninstall of the product through Add/Remove Programs, or Programs and Features through the Windows control panel. Download a fresh copy of ESET Nod32, and install. Upon completion the GUI should prompt you for activation, this time with the trial version available. Use a temporary e-mail address in the requested info as your contact info, until we can straighten this out for you. Link to comment Share on other sites More sharing options...
Solution HansSterckx 0 Posted January 22, 2014 Author Solution Share Posted January 22, 2014 (edited) Problem is solved i will send a message and a big thanks to Marcos. It was a license problem being that my original was bought in Germany and i renewed through the Belgian website. Edited January 22, 2014 by HansSterckx Link to comment Share on other sites More sharing options...
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