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Krush

Access is Denied (when steam tries to open external browser)

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If I launch a game like 'Eco' the main menu has a discord link, opening the game through steam and click that results in "this app can't run on your pc" with a command prompt behind it that after you click 'close' flashes 'Access is denied' before closing.

If I launch the game as standalone without steam it works just fine.

The issue is across multiple games. I've already tried reinstalling steam but it didn't change anything.

This is definitely ESET causing the issue, but I'm unaware of how to fix it (I believe it to be the anti-theft protection causing it).

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Does temporarily disabling real-time protection or HIPS in the advanced setup followed by a computer restart make a difference?

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2 hours ago, Marcos said:

Does temporarily disabling real-time protection or HIPS in the advanced setup followed by a computer restart make a difference?

Disabling real-time protection doesn't change it. What is HIPS?

Looking at the support stuff it seemed similar to a post that said Dell PC's permissions would get messed up when anti-theft was turned on sometimes. While my custom built PC isn't a Dell it seemed like a similar issue.

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Check in the logs to see if this or the games are blocked. Under tools and then click on log files and then clicking on HIPS, there it should be visible what it blocks and whether ESET blocks it

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Ignore the above. To disable HIPS, press F5 to open advanced setup. Navigate to Detection engine -> HIPS, temporarily disable HIPS and reboot the machine. Then try to reproduce the issue.

Don't forget to re-enable HIPS then and reboot the machine.

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Didn't see anything under the logs that looked related to this program (nothing was under HIPS), I'll try disabling.

Disabling HIPS didn't change anything. I'm pretty sure it's a permissions issue by the anti-theft described here https://support.eset.com/kb3302/?locale=en_US&viewlocale=en_US 

 

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I tried turning on Advanced Logging and reproducing the issue, but upon stopping advanced logging and click the link in the pop-up that links to the location of the logs it also results in the "This app can't run on your PC" pop-up from windows.

ThisAppCantRunOnYourPC.png

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There's no reason for the above message to appear when stopping advanced logging. If you temporarily uninstall ESET, does the issue go away? If so, does the issue return when installing ESET v12 from scratch with default settings ?

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Just now, Marcos said:

There's no reason for the above message to appear when stopping advanced logging. If you temporarily uninstall ESET, does the issue go away? If so, does the issue return when installing ESET v12 from scratch with default settings ?

1

I meant ESET popped up a message that said "Advanced logging has stopped and logs were created in this folder." where 'this folder' was a link and clicking that resulted in the message.

I tried running windows in safe mode but the issue with steam persists. Let me try uninstalling ESET.

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Yes it still persists after an uninstall, I'm pretty sure ESET changed my permissions on the PC which is causing the issue.

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35 minutes ago, Krush said:

What about this article https://support.eset.com/kb3302/?locale=en_US&viewlocale=en_US ? ESET is the only thing that was installed on both machines prior to the issue occurring.

Never heard of such issue. Did you activate Anti-Theft and created a phantom account? You can check permissions to find out if it's related to the issue described in the KB.

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Just now, Marcos said:

Never heard of such issue. Did you activate Anti-Theft and created a phantom account?

Yeah.

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So how do permissions for a folder from which you cannot run a file look like? I assume that in case it was related to AT and the above mentioned KB, a folder on c:\ would have incorrect permissions set.

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1 hour ago, Marcos said:

So how do permissions for a folder from which you cannot run a file look like? I assume that in case it was related to AT and the above mentioned KB, a folder on c:\ would have incorrect permissions set.

I'm unsure what exactly it's trying to execute when Steam is running, but here's an easier case to repo with ESET itself. I turn on Advanced Logging, then stop it and it pops up the message in the bottom right. Upon clicking this folder the error is shown in the image.

ESET.png

So if someone can tell me what that link is doing I can easily figure out the issue (I hope).

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If you check permissions for a folder on drive C:, do they look like as follows? In such case it shouldn't be related to the AT issue described in the KB:

image.png

If you create a folder, e.g. c:\1 and copy an arbitrary application there (e.g. calc.exe), are you able to run it from there?

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7 minutes ago, Marcos said:

If you check permissions for a folder on drive C:, do they look like as follows? In such case it shouldn't be related to the AT issue described in the KB:

image.png

If you create a folder, e.g. c:\1 and copy an arbitrary application there (e.g. calc.exe), are you able to run it from there?

My c:\ also has the phantom account for anti-theft which has no permissions set except 'special'. Actually, maybe around the same time this was happening I saw some weirdly named accounts appearing on the permissions lists, I didn't know what they were so I deleted them. I'm now thinking they were tied to anti-theft. Maybe deleting those somehow messed things up. Though my 2nd PC didn't delete any of those accounts and it also had/has the issue.

(thanks for taking the time to assist me)

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Below are link references to the "This App Can't Run On Your PC" alert. There a many more on the web.

https://www.ghacks.net/2017/10/30/fix-this-app-cant-run-on-your-pc-on-windows/

https://www.easeus.com/todo-backup-resource/this-app-cant-run-on-your-pc-in-windows-10.html

The fact that the alert window is being displayed in red, leads me to suspect that Win 10 native SmartScreen is the source of the alert. You can try to temporarily disable it by setting to it "Off" as shown in the below screen shot. If the problem goes away with SmartScreen disabled, you have found the source of the issue.

Also corrupted files can cause this alert in regards to software publisher: https://www.overclockers.com/forums/showthread.php/722938-Corrupted-files-are-the-cause-of-Windows-8-quot-This-app-can-t-run-on-your-PC-quot-error 

Eset_SmartScreen.thumb.png.1f4aa54dc27cc52cf3c241e03c65183c.png

 

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55 minutes ago, itman said:

Below are link references to the "This App Can't Run On Your PC" alert. There a many more on the web.

https://www.ghacks.net/2017/10/30/fix-this-app-cant-run-on-your-pc-on-windows/

https://www.easeus.com/todo-backup-resource/this-app-cant-run-on-your-pc-in-windows-10.html

The fact that the alert window is being displayed in red, leads me to suspect that Win 10 native SmartScreen is the source of the alert. You can try to temporarily disable it by setting to it "Off" as shown in the below screen shot. If the problem goes away with SmartScreen disabled, you have found the source of the issue.

Also corrupted files can cause this alert in regards to software publisher: https://www.overclockers.com/forums/showthread.php/722938-Corrupted-files-are-the-cause-of-Windows-8-quot-This-app-can-t-run-on-your-PC-quot-error 

Eset_SmartScreen.thumb.png.1f4aa54dc27cc52cf3c241e03c65183c.png

 

I'll turn it off reboot, and see if the issue persists. The issue persisted.

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What is interesting is that after I rebooted and I tried a different game through steam upon clicking a link that would open a web page ESET popped up saying it was blocking chrome's access to the webcam.

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