[SOLVED] Agent v7 can't access ESMC

[Nono 3]

The issue seems the same as this topic : 

 However, even by uninstalling the agent (which most of time failed) or reinstalling a new one on top of the "all in one" setup exe doesn't solve the issue.

The Trace.log show (as error/warning) :

2018-10-31 13:51:25 Information: Kernel [Thread 608]: Initializing module ERAG1ClientConnector
2018-10-31 13:51:25 Information: ERAG1ClientConnector [Thread 608]: <CONNECTOR_MODULE> exception class Era::Connectors::G1ClientConnector::no_installed_product occurred at ProductOfflineConfiguration\WindowsProducts.cpp:56. Product not installed.
2018-10-31 13:51:25 Error: ERAG1ClientConnector [Thread 608]: <CONNECTOR_MODULE> No module is subscribed for message StatusLog_APPLIEDPOLICYPRODUCTS_STATUS (10405)
2018-10-31 13:51:26 Error: ERAG1ClientConnector [Thread 608]: <CONNECTOR_MODULE> Publish msg of type StatusLog_APPLIEDPOLICYPRODUCTS_STATUS failed
2018-10-31 13:51:26 Information: ERAG1ClientConnector [Thread 608]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2018-10-31 13:51:26 Information: Kernel [Thread 608]: Initialized module ERAG1ClientConnector (used 0 KB)

[...]

2018-10-31 13:51:43 Information: Kernel [Thread 608]: Stopping module: AuthenticationModule
2018-10-31 13:51:43 Information: Kernel [Thread 608]: Stop was not possible: AuthenticationModule
2018-10-31 13:51:43 Information: Kernel [Thread 608]: Checking system bus content.
2018-10-31 13:51:43 Information: Kernel [Thread 608]: Bus is not empty. Unprocessed messages from each subscriber: [AuthenticationModule:DeviceFingerprintResponse,DeviceFingerprintResponse]
2018-10-31 13:51:43 Information: Service [Thread 608]: Waiting for modules to finish work
2018-10-31 13:51:44 Information: Kernel [Thread 608]: Stopping module: AuthenticationModule
2018-10-31 13:51:44 Information: Kernel [Thread 608]: Stop was not possible: AuthenticationModule
2018-10-31 13:51:44 Information: Kernel [Thread 608]: Checking system bus content.
2018-10-31 13:51:44 Information: Kernel [Thread 608]: Bus is not empty. Unprocessed messages from each subscriber: [AuthenticationModule:DeviceFingerprintResponse,DeviceFingerprintResponse]
2018-10-31 13:51:44 Information: Service [Thread 608]: Waiting for modules to finish work

[...]

2018-10-31 13:51:48 Information: Kernel [Thread 608]: Forcefully stopping module: AuthenticationModule
2018-10-31 13:51:55 Error: AuthenticationModule [Thread b80]: DeviceEnrollmentCommand execution failed with: Request: Era.Common.Services.Authentication.RPCEnrollmentRequest on connection: host: "x.x.x.x" port: 2222 with proxy set as: Proxy: Connection: :3128, Credentials: Name: , Password: ******, Enabled:0, EnabledFallback:1, failed with error code: 14, error message: Endpoint read failed, and error details: 
2018-10-31 13:51:55 Information: AuthenticationModule [Thread b80]: DeviceEnrollmentCommand: execution end... execution result state=[FAILED]
2018-10-31 13:51:55 Error: AuthenticationModule [Thread b80]: There were 2 messages left unprocessed in a queue
2018-10-31 13:51:55 Warning: CReplicationModule [Thread 3c4]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet)
[...]

2018-10-31 13:53:25 Error: CReplicationModule [Thread e58]: InitializeConnection: Initiating replication connection to 'host: "x.x.x.x" port: 2222' failed with: Response for request of type DeviceSessionTokenRequest (request id: 17) was not received in time
2018-10-31 13:53:25 Warning: CReplicationModule [Thread e58]: InitializeConnection: Not possible to establish any connection (Attempts: 1)
2018-10-31 13:53:25 Error: CReplicationModule [Thread e58]: InitializeFailOverScenario: Skipping fail-over scenario (missing last success replication link data)
2018-10-31 13:53:25 Error: CReplicationModule [Thread e58]: CAgentReplicationManager: Replication finished unsuccessfully with message: InitializeConnection: Initiating replication connection to 'host: "x.x.x.x" port: 2222' failed with: Response for request of type DeviceSessionTokenRequest (request id: 17) was not received in timeReplication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (OUT_OF_ORDER), Connection: x.x.x.x:2222, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
2018-10-31 13:54:31 Error: CReplicationModule [Thread e58]: InitializeConnection: Initiating replication connection to 'host: "x.x.x.x" port: 2222' failed with: Response for request of type DeviceSessionTokenRequest (request id: 21) was not received in time
2018-10-31 13:54:31 Warning: CReplicationModule [Thread e58]: InitializeConnection: Not possible to establish any connection (Attempts: 1)

The status.html show :

Last authentication	2018-Oct-31 14:52:21	Enrollment failed with error: Request: Era.Common.Services.Authentication.RPCEnrollmentRequest on connection: host: "x.x.x.x" port: 2222 with proxy set as: Proxy: Connection: :3128, Credentials: Name: , Password: ******, Enabled:0, EnabledFallback:1, failed with error code: 4, error message: Deadline Exceeded, and error details:
Last replication	2018-Oct-31 15:10:12	ERROR: InitializeConnection: Initiating replication connection to 'host: "x.x.x.x" port: 2222' failed with: Response for request of type DeviceSessionTokenRequest (request id: 171) was not received in time Replication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: x.x.x.x:2222, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0] All replication attempts: 71

Edited November 1, 2018 by Nono

[Nono 3]

A restart of the appliance resolve my issue ... Probably a network issue.