Doug71 0 Posted October 30, 2018 Share Posted October 30, 2018 Unable to get either working. Made sure all options were clicked, only get option to disable only. Following another thread, I unistalled NOD32, installed Internet security (Trial), ran the logging feature. I now have the logs but not sure who to send them to. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,090 Posted October 30, 2018 Administrators Share Posted October 30, 2018 Feel free to attach the ELC logs here. Only moderators and ESET staff has access to attachments. Link to comment Share on other sites More sharing options...
Doug71 0 Posted October 30, 2018 Author Share Posted October 30, 2018 Thanks Marcos eis_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,090 Posted October 30, 2018 Administrators Share Posted October 30, 2018 Does the issue occur with EIS as well? The log looked pretty normal to me, didn't notice any error. When the error is reported in gui, please generate a complete application dump of ekrn via the adv. setup -> tools -> diagnostic -> create (dump). Prior to that, make sure that "complete dump" is selected in the drop-down menu or select it and click OK first. Link to comment Share on other sites More sharing options...
Shotsky 0 Posted October 31, 2018 Share Posted October 31, 2018 After installing EIS, the problem seems to have disappeared. Would you say it is safe to uninstall EIS and reinstall NOD32? Link to comment Share on other sites More sharing options...
Doug71 0 Posted October 31, 2018 Author Share Posted October 31, 2018 Sorry, that reply from Shotsky was me Link to comment Share on other sites More sharing options...
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