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Can't renew my licence

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I bought eset internet security a while ago and my licence ran out. I left it for a while but now i tried to renew my licence. It said the purchase went through but now its been stuck on a blue screen with "Your order is now being processed" and some circles below for a few hours. How do I get my licence renewed?1052377452_DesktopScreenshot2018_10.29-10_08_04_27.thumb.png.e2d0d132c3eeabc86841c7c460275ec3.png

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