Office 2013 and share folder slow conection

[jselis 0]

Hi i have a problem when i open a xlsx or other excel file that its on la share folder

i use Office 2013 the OS is widnows 8 or windows 7 that happend on all my network pcs

i work with the file perfect but when i try to save it, it save very slow y dont have the problem when i descativate the eset endopoint antivirus so what i have to do i use the eset endpoint antivirus 5.0.2225

[Marcos 5,451]

Does disabling real-time protection on the local or remote computer make a difference? What about disabling just network drives in the real-time protection setup? Is the other computer a workstation or server?

[jselis 0]

yes i tried but neither makes a difference just by disabling protection.

shared files are on workstations and servers

[rockshox 7]

Have you tested to confirm that ESET is the problem? I ran into an issue with Microsoft's "Office File Validation" feature with network shares that caused a huge lag when opening specifically Excel files from a network share. We ended up disabling Office File Validation due to the issues it caused. 

[jselis 0]

well i notice that wen i desactivate the eset protection i dont have any problem with office files but im gonna see this solver and will report here

thanks

[Marcos 5,451]

Please be more specific as to which of the protection module needs to be disabled for the issue not to occur.

[jselis 0]

I have to disable real-time protection for this delay is not present i dont know what i have to do and its happend to all pc

[Marcos 5,451]

Please reproduce the problem while creating Process monitor logs on both the local and remote computer. When done, put "client_" and "server_" at the beginning of the log's name so that it's clear which is from the client attempting to save an xls file on the server and vice-versa. Then compress the logs, upload them to a safe location and pm me the download link.