jselis 0 Posted January 13, 2014 Share Posted January 13, 2014 Hi i have a problem when i open a xlsx or other excel file that its on la share folder i use Office 2013 the OS is widnows 8 or windows 7 that happend on all my network pcs i work with the file perfect but when i try to save it, it save very slow y dont have the problem when i descativate the eset endopoint antivirus so what i have to do i use the eset endpoint antivirus 5.0.2225 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 13, 2014 Administrators Share Posted January 13, 2014 Does disabling real-time protection on the local or remote computer make a difference? What about disabling just network drives in the real-time protection setup? Is the other computer a workstation or server? Link to comment Share on other sites More sharing options...
jselis 0 Posted January 14, 2014 Author Share Posted January 14, 2014 yes i tried but neither makes a difference just by disabling protection. shared files are on workstations and servers Link to comment Share on other sites More sharing options...
rockshox 5 Posted January 15, 2014 Share Posted January 15, 2014 Have you tested to confirm that ESET is the problem? I ran into an issue with Microsoft's "Office File Validation" feature with network shares that caused a huge lag when opening specifically Excel files from a network share. We ended up disabling Office File Validation due to the issues it caused. Link to comment Share on other sites More sharing options...
jselis 0 Posted January 15, 2014 Author Share Posted January 15, 2014 well i notice that wen i desactivate the eset protection i dont have any problem with office files but im gonna see this solver and will report here thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 16, 2014 Administrators Share Posted January 16, 2014 Please be more specific as to which of the protection module needs to be disabled for the issue not to occur. Link to comment Share on other sites More sharing options...
jselis 0 Posted January 20, 2014 Author Share Posted January 20, 2014 I have to disable real-time protection for this delay is not present i dont know what i have to do and its happend to all pc Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 20, 2014 Administrators Share Posted January 20, 2014 Please reproduce the problem while creating Process monitor logs on both the local and remote computer. When done, put "client_" and "server_" at the beginning of the log's name so that it's clear which is from the client attempting to save an xls file on the server and vice-versa. Then compress the logs, upload them to a safe location and pm me the download link. Link to comment Share on other sites More sharing options...
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