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Unable to install Remote Agent


chris_buck
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Hi,

I have a new VM created from a clone in vcenter - windows 2012 64 R2

I am unable to successfully communicate from this one server with the remote administrator server (ERA).

On the new server I have turned off windows firewall completely.

From the new server I can nslookup to the ERA server successfully

From the ERA server I can ping to the FQDN of the new server

From the ERA interface I can add the new server by  IP address and the FQDN comes up (but I cannot remotely deploy - it says it will but it does nothing) I have deployed agents successully before to other servers

From the new server I can telnet to the ERA server on port 2222

When I try to install the agent via the MSI, I get to the point where it tries to talk to the remote admin server and it says "Cannot connect to the remote administration server"

Any thoughts would be most appreciated as this is driving me nuts

Cheers

Chris

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This ended up being a weird authentication problem - even though there was no indication that it was not authenticating!

I created a new account in ERA and used that to talk to the new server

Cheers

Chris

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