Jump to content

Archived

This topic is now archived and is closed to further replies.

Tom Grazioli

ESET Main GUI has stopped working

Recommended Posts

One of my clients was running version 9, so I upgraded him.  Now I get "ESET Main GUI has stopped working".  I got the message immediately after installing.  I get the  message when I start the computer.  It's happening right now with version 11.0.159.9 (the most up to date version).  I uninstalled using the ESETUninstaller.exe in safe mode.  I installed version 10.  Same thing.  I tried using a retail copy from a CD.  That just downloaded the most up to date version that previously failed.  The computer is running Windows 7 Home Premium, 64 bit, SP1.  I've searched quite a bit for a fix.  But everything I've read says to uninstall and reinstall the most current version, and that doesn't work.  Any other ideas?

Share this post


Link to post
Share on other sites

Do you have any dump files in "C:\ProgramData\ESET\ESET Security\Diagnostics\" ?

Share this post


Link to post
Share on other sites
2 hours ago, Marcos said:

Do you have any dump files in "C:\ProgramData\ESET\ESET Security\Diagnostics\" ?

There are no dump files in that folder.  Just another folder labeled "Modules".  There are no files in the Modules folder.

Share this post


Link to post
Share on other sites

In the Task manager, right-click "ESET Main GUI" and select "Create dump file" while the notice about a crash is displayed on the screen. Also collect logs with ELC.

Then compress the dump, upload it to a safe location along with ELC logs and drop me a message with download links.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...