Tom Grazioli 0 Posted March 4, 2018 Share Posted March 4, 2018 One of my clients was running version 9, so I upgraded him. Now I get "ESET Main GUI has stopped working". I got the message immediately after installing. I get the message when I start the computer. It's happening right now with version 11.0.159.9 (the most up to date version). I uninstalled using the ESETUninstaller.exe in safe mode. I installed version 10. Same thing. I tried using a retail copy from a CD. That just downloaded the most up to date version that previously failed. The computer is running Windows 7 Home Premium, 64 bit, SP1. I've searched quite a bit for a fix. But everything I've read says to uninstall and reinstall the most current version, and that doesn't work. Any other ideas? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 4, 2018 Administrators Share Posted March 4, 2018 Do you have any dump files in "C:\ProgramData\ESET\ESET Security\Diagnostics\" ? Link to comment Share on other sites More sharing options...
Tom Grazioli 0 Posted March 4, 2018 Author Share Posted March 4, 2018 2 hours ago, Marcos said: Do you have any dump files in "C:\ProgramData\ESET\ESET Security\Diagnostics\" ? There are no dump files in that folder. Just another folder labeled "Modules". There are no files in the Modules folder. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 5, 2018 Administrators Share Posted March 5, 2018 In the Task manager, right-click "ESET Main GUI" and select "Create dump file" while the notice about a crash is displayed on the screen. Also collect logs with ELC. Then compress the dump, upload it to a safe location along with ELC logs and drop me a message with download links. Link to comment Share on other sites More sharing options...
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