Shafiq 0 Posted December 28, 2017 Share Posted December 28, 2017 Hi There, We are facing issue with the endpoint security. We are seeing Web control, Web access protection , anti-phishing protection non functional, message on client pcs. We have install Endpoint protection remotely using ERA web console. Most of PC after installation do not have issue but some pcs are reporting this issue. When trying to enable web control feature, we are getting disabled permanent option. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted December 28, 2017 Author Share Posted December 28, 2017 ESET endpoint security 6.6.2052 ERA 6.5 Users OS: Windows 8.1 and Windows 7 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted December 28, 2017 Administrators Share Posted December 28, 2017 First of all, check if application protocol filtering is enabled in the advanced setup -> Web and email. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted December 28, 2017 Author Share Posted December 28, 2017 Hi Marcos, Application protocol filtering is enable Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted December 28, 2017 Administrators Share Posted December 28, 2017 Please continue as follows: - in the advanced setup -> tools -> diagnostics enable advanced firewall logging - restart the computer - disable logging - collect logs with ELC, upload the generated archive to a safe location, such as Dropbox, OneDrive, etc. and pm me a download link. Link to comment Share on other sites More sharing options...
HienKieu 2 Posted December 29, 2017 Share Posted December 29, 2017 @Shafiq As Perter Randziak said in topic i was created before: "I got a hit directly from the Dev team, that the latest ESET Endpoint Security 6.6.2052.0 might help in such cases as multiple causes of firewall startup issues has been fixed there"... But until today my customers sometime encounters the same error!! And i don't know why@@! Link to comment Share on other sites More sharing options...
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