schuetzdentalCB 8 Posted September 5, 2017 Share Posted September 5, 2017 Hi, how can i find out what this error message is trying to tell me? 05.09.2017 10:35:19 - During execution of Aktualisieren on the computer PC776, the following event occurred: Datei nicht auf dem Server gefunden. (File on Server not found). Updates, Policys, etc. are working fine.. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted September 5, 2017 Administrators Share Posted September 5, 2017 Do you update from ESET servers or from a mirror? If the latter, you'll need to create the mirror with Endpoint v6.6 since it began to use a new format of update files and modules. Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 5, 2017 Author Share Posted September 5, 2017 Im using Update Type "Regular" Choose Update Server: Automatically Should i create a update mirror?? because that is deactivated at the moment. thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted September 5, 2017 Administrators Share Posted September 5, 2017 No, don't use a mirror unless inevitable. If you have more computers in your network and want to save traffic, use an http proxy rather than a mirror. In order to troubleshoot update issues, make sure that you have Endpoint 6.6 installed and then enable advanced update engine logging in the advanced setup -> Tools -> Diagnostis, run manual update and then provide the appropriate etl file created in the Diagnostics folder. It should be reasonably small so you should be able to attach it to a post here. Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 8, 2017 Author Share Posted September 8, 2017 hi, okey i will do that. thanks Link to comment Share on other sites More sharing options...
schuetzdentalCB 8 Posted September 8, 2017 Author Share Posted September 8, 2017 Just for some more information: The error appears under the windows user? NT-Authority. Thats what i can see in the error log in eset. i will post the logfile next week. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted September 8, 2017 Administrators Share Posted September 8, 2017 3 hours ago, schuetzdentalCB said: Just for some more information: The error appears under the windows user? NT-Authority. Thats what i can see in the error log in eset. That's correct. It's because ekrn.exe runs under the local system account. Link to comment Share on other sites More sharing options...
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