DaveG 0 Posted March 22, 2017 Share Posted March 22, 2017 We've had ESET Endpoint running on user machines well for some time now. However, as a business we use Dropbox for sharing files. A new feature of Dropbox is smartsync, which our administrators are currently testing. Dropbox completely locks up when creating smartsync files. I finally narrowed this down to ESET. With ESET enabled smartsync will take about 2 hours to synchronise/create 100 files using smartsync. With ESET disabled it takes approx 30 seconds during which Dropbox is fully responsive. I tested adding an exclusion in ESET on my machine. Dropbox immediately fully responsive with fast syncs. Advanced Setup -> Computer -> Antivirus and Antispyware -> Exclusions by path. I added %userprofile%\Dropbox (Business)\* However, excluding the folder where our teams work on the vast majority of their files seems a little silly. I'm wondering if there is a better, and less blanket, approach to fixing this issue. Perhaps it relates to the way the files are created or the types of files they are? https://blogs.dropbox.com/business/2017/01/introducing-smart-sync-and-new-collaboration-tools/ Link to comment Share on other sites More sharing options...
Administrators Marcos 5,125 Posted March 23, 2017 Administrators Share Posted March 23, 2017 We'll update this topic as soon as we have more information from developers (probably next week). Link to comment Share on other sites More sharing options...
DaveG 0 Posted March 24, 2017 Author Share Posted March 24, 2017 Fantastic, thanks for the reply and for looking into this. Link to comment Share on other sites More sharing options...
CJBravo1 0 Posted April 6, 2017 Share Posted April 6, 2017 Any update on this issue? I'm running into this same problem Link to comment Share on other sites More sharing options...
Administrators Marcos 5,125 Posted April 6, 2017 Administrators Share Posted April 6, 2017 We're in touch with people from Dropbox but currently there's no solution yet. Link to comment Share on other sites More sharing options...
DaveG 0 Posted April 18, 2017 Author Share Posted April 18, 2017 Hi Marcos, any news from the Dropbox team on this yet? Link to comment Share on other sites More sharing options...
bhrutter 0 Posted May 17, 2017 Share Posted May 17, 2017 Any update on this? We are seeing the same problem. With ESET scanning defaults, dropbox with SmartSync behaves very erratically and is extremely slow. If we pause protection in ESET, it immediately speeds up and completes quickly. There must be a better way to write an exclusion than excluding the entire Dropbox repository location. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,125 Posted May 17, 2017 Administrators Share Posted May 17, 2017 No. Both we and Dropbox must make changes in our apps. We're in touch with Dropbox developers regarding the issue. Link to comment Share on other sites More sharing options...
EmpireControl 0 Posted May 26, 2017 Share Posted May 26, 2017 Any updates as of yet, as more and more of us are using Dropbox? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,125 Posted May 27, 2017 Administrators Share Posted May 27, 2017 20 hours ago, EmpireControl said: Any updates as of yet, as more and more of us are using Dropbox? So far we have no new info from Dropbox on this. Link to comment Share on other sites More sharing options...
DaveG 0 Posted June 14, 2017 Author Share Posted June 14, 2017 Checking in again. Any news? Is there anything we can do as users to chase Dropbox on this issue? Do you have a case reference we can refer to? Link to comment Share on other sites More sharing options...
BDunn 0 Posted June 19, 2017 Share Posted June 19, 2017 Is there anything new on this issue. We have several hundred users with ESET and rolling out Dropbox for Business. If one has to be eliminated it won't be Dropbox at this point. We will have to go with another AV vendor. I haven't seen the same issues with anything but ESET. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,125 Posted June 19, 2017 Administrators Share Posted June 19, 2017 There's nothing new on this matter. However, as a workaround excluding the whole Dropbox folder (which includes .dropbox.cache) should work. Link to comment Share on other sites More sharing options...
DaveG 0 Posted June 22, 2017 Author Share Posted June 22, 2017 Hi All, The issue, as far as I can see, has not been addressed by Dropbox (they don't supply change logs, so this is no surprise). However, the most recent release (v28.4.14) appears to have fixed the issue for me. Can anyone else test and confirm? Link to comment Share on other sites More sharing options...
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