BlankedWave 0 Posted June 1, 2024 Posted June 1, 2024 I've tried uninstall and reinstall by using the eset uninstaller, reboot etc. but still no luck. ELC_logs.zip
Administrators Marcos 5,736 Posted June 1, 2024 Administrators Posted June 1, 2024 Error 1923. Service 'ESET Service' (ekrn) could not be installed. Verify that you have sufficient privileges to install system services. Please carry on as follows: 1, Start logging with Procmon 2, Run the installer and reproduce the error 3, Save the log in the PML format unfiltered 4, Collect fresh logs with ELC. Make sure that a SysInspector log is included as it wasn't collected last time: [10:07:47.188] ESET SysInspector log is being generated... [10:07:48.292] "C:\Users\Qil\Downloads\Programs\SysInspector.exe" /wantcloud /silent /gen="C:\Users\Qil\AppData\Local\Temp\elcFFDC.tmp.esil" [10:07:55.113] Adding file: C:\Users\Qil\AppData\Local\Temp\elcFFDC.tmp.esil -> Config/SysInspector.esil [10:07:55.113] WARNING: File was not found or could not be opened - skipped.
BlankedWave 0 Posted June 1, 2024 Author Posted June 1, 2024 (edited) These are the logs that I retrieved. Is this what you wanted? Let me know if there are things that I missed out. ELC_logs.zip sysInspector_01-06-2024_19-44-58.zip Logfile.zip Edited June 1, 2024 by BlankedWave error in typing
Administrators Solution Marcos 5,736 Posted June 1, 2024 Administrators Solution Posted June 1, 2024 For an unknown reason msiexec.exe wasn't started to run the installation of C:\Users\Qil\AppData\Local\Temp\eset\bts.session\e6ba0f1c-b4c8-418b-9ae7-3ca30a0ead5d\.pkg\0\ehs_nt64.msi. Malwarebytes is installed with all its drivers, please try uninstalling it. Also try running the ESET Uninstall tool in safe mode and remove ESET if detected. Should the problem persist, please raise a support ticket.
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