Jump to content

Cannot install ESET, when I tried to install it rolls back and ends with error


Go to solution Solved by Marcos,

Recommended Posts

  • Administrators

Error 1923. Service 'ESET Service' (ekrn) could not be installed. Verify that you have sufficient privileges to install system services.

Please carry on as follows:
1, Start logging with Procmon
2, Run the installer and reproduce the error
3, Save the log in the PML format unfiltered
4, Collect fresh logs with ELC. Make sure that a SysInspector log is included as it wasn't collected last time:

[10:07:47.188] ESET SysInspector log is being generated...
[10:07:48.292] "C:\Users\Qil\Downloads\Programs\SysInspector.exe" /wantcloud /silent  /gen="C:\Users\Qil\AppData\Local\Temp\elcFFDC.tmp.esil"
[10:07:55.113] Adding file: C:\Users\Qil\AppData\Local\Temp\elcFFDC.tmp.esil -> Config/SysInspector.esil
[10:07:55.113]   WARNING: File was not found or could not be opened - skipped.

Link to comment
Share on other sites

  • Administrators
  • Solution

For an unknown reason msiexec.exe wasn't started to run the installation of C:\Users\Qil\AppData\Local\Temp\eset\bts.session\e6ba0f1c-b4c8-418b-9ae7-3ca30a0ead5d\.pkg\0\ehs_nt64.msi.

Malwarebytes is installed with all its drivers, please try uninstalling it.

Also try running the ESET Uninstall tool in safe mode and remove ESET if detected.

Should the problem persist, please raise a support ticket.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...