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Posted

Hi Guys,

I need install ESET ERA Agent on client (win10) but I allways got this error:

Issue ID: SOLN406

On client I have no FW, no proxy. I run this installation with admin rights.

Can you help me?

  • Former ESET Employees
Posted

Hello,

which ERA version do you have? What kind of installation (all-in-one, agent live installer...)  do you try to perform ?

  • Former ESET Employees
Posted

Follow the instructions in this KB article -> I would recommend you to create a new installer from ERA Web Console.

 

Posted

Ok, I resolve problem with downloading Live installer. I use IE (not FF).

Instalation with Live installer fails with same error, BUT can see:

Status: Inserting certificate authority content into database

chyba.png

  • Former ESET Employees
Posted

This is useful if you are not able to install an ERA Agent on Windows properly.

Open cmd.exe and type the command below:

msiexec /i C:\Users\Administrator\Downloads\Agent-1.0.373.0_x64.msi /L*v log.txt   (type the path where is your installation located, name of the instalation)

Errors which were occured during the installation will be in the log.txt

 

  • ESET Staff
Posted

It seems there are remnants of previous installation attempts which are causing installation failure. Could you please check whether there are any AGENT files (especially directory C:\ProgramData\ESET\RemoteAdministrator\Agent\) before installation is started (=after rollback caused by failure)?

There is also possibility that user you are using to install AGENT has no access to previously mentioned directory - are you using administrator account?

Posted

Hi Martin,

It crossed my mind, but in this directory is not dir "RemoteAdministrator" ( C:\ProgramData\ESET\RemoteAdministrator\..); only directory "ESET Endpoint Security".

BUT, this pc had installed ESET ERA Agent, but for some unknown reason has been uninstalled.

  • Former ESET Employees
Posted

Hi,

it is possible that some remnants are located in registers of the computer. Download and run ESET Uninstaller tool, step by step information (with pictures) are in this article , part II: Windows 7,  Windows 8,  Windows Server 2008 R2, 2012, 2012 R2

 

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