marceltomaskovic 0 Posted March 1, 2017 Share Posted March 1, 2017 Hi Guys, I need install ESET ERA Agent on client (win10) but I allways got this error: Issue ID: SOLN406 On client I have no FW, no proxy. I run this installation with admin rights. Can you help me? Link to comment Share on other sites More sharing options...
Former ESET Employees Katarina 3 Posted March 1, 2017 Former ESET Employees Share Posted March 1, 2017 Hello, which ERA version do you have? What kind of installation (all-in-one, agent live installer...) do you try to perform ? Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted March 1, 2017 Author Share Posted March 1, 2017 Hi Katarina, I have 6.4. ESET ERA version. Actualy I tried install Agent from ESET web site (hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.4.283.0/Agent_x64.msi) Link to comment Share on other sites More sharing options...
Former ESET Employees Katarina 3 Posted March 1, 2017 Former ESET Employees Share Posted March 1, 2017 Follow the instructions in this KB article -> I would recommend you to create a new installer from ERA Web Console. Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted March 1, 2017 Author Share Posted March 1, 2017 Hi, I can not finish this live installer - see in attachment Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted March 1, 2017 Author Share Posted March 1, 2017 Ok, I resolve problem with downloading Live installer. I use IE (not FF). Instalation with Live installer fails with same error, BUT can see: Status: Inserting certificate authority content into database Link to comment Share on other sites More sharing options...
Former ESET Employees Katarina 3 Posted March 1, 2017 Former ESET Employees Share Posted March 1, 2017 This is useful if you are not able to install an ERA Agent on Windows properly. Open cmd.exe and type the command below: msiexec /i C:\Users\Administrator\Downloads\Agent-1.0.373.0_x64.msi /L*v log.txt (type the path where is your installation located, name of the instalation) Errors which were occured during the installation will be in the log.txt Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted March 1, 2017 Author Share Posted March 1, 2017 and I have log from failed installation install.log Link to comment Share on other sites More sharing options...
ESET Staff MartinK 370 Posted March 1, 2017 ESET Staff Share Posted March 1, 2017 It seems there are remnants of previous installation attempts which are causing installation failure. Could you please check whether there are any AGENT files (especially directory C:\ProgramData\ESET\RemoteAdministrator\Agent\) before installation is started (=after rollback caused by failure)? There is also possibility that user you are using to install AGENT has no access to previously mentioned directory - are you using administrator account? Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted March 2, 2017 Author Share Posted March 2, 2017 Hi Martin, It crossed my mind, but in this directory is not dir "RemoteAdministrator" ( C:\ProgramData\ESET\RemoteAdministrator\..); only directory "ESET Endpoint Security". BUT, this pc had installed ESET ERA Agent, but for some unknown reason has been uninstalled. Link to comment Share on other sites More sharing options...
Former ESET Employees Katarina 3 Posted March 2, 2017 Former ESET Employees Share Posted March 2, 2017 Hi, it is possible that some remnants are located in registers of the computer. Download and run ESET Uninstaller tool, step by step information (with pictures) are in this article , part II: Windows 7, Windows 8, Windows Server 2008 R2, 2012, 2012 R2 Link to comment Share on other sites More sharing options...
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