fragbait 0 Posted November 7, 2016 Share Posted November 7, 2016 Have just installed NOD32. Now when we go to the scanner, and scan a document to pdf to go to the PC nothing arrives and the photocopier/scanner gives a tansmission error. How do I fix this? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted November 8, 2016 Administrators Share Posted November 8, 2016 Please narrow it down to a particular protection module or setting that needs to be disabled for the issue not to occur. Do the following, one at a time, and try to reproduce the issue after each step: - in the advanced setup disable protocol filtering - in the advanced setup disable automatic start of real-time protection and restart the computer - in the advanced setup disable HIPS and restart the computer Link to comment Share on other sites More sharing options...
fragbait 0 Posted November 13, 2016 Author Share Posted November 13, 2016 Could not find where you meant for the protocol filturing. But the "disable automatic start of real-time protection and restart the computer" has alled us to scan. The document is coming in via a SMB share with passowrd protection so what can I do to make a pinhole? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted November 15, 2016 Administrators Share Posted November 15, 2016 Do you have EAV 10.0.369 installed? Link to comment Share on other sites More sharing options...
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