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You2022

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    Failed to start ESET Server Security.

    in ESET Products for Linux Servers

    Posted

    Dear ESET Support,

    We working to setup eset server security for linux (EFS) latest version 9 in centos 7 vm, we get the following error: 

    [root@ihost]: ~ $ systemctl status efs -l
● efs.service - ESET Server Security
   Loaded: loaded (/usr/lib/systemd/system/efs.service; enabled; vendor preset: disabled)
   Active: activating (auto-restart) (Result: signal) since Thu 2022-06-09 19:06:53 CEST; 77ms ago
  Process: 24119 ExecStartPost=/bin/sleep 2 (code=exited, status=0/SUCCESS)
  Process: 24118 ExecStart=/opt/eset/efs/sbin/startd (code=killed, signal=SEGV)
  Process: 24096 ExecStartPre=/opt/eset/efs/lib/install_scripts/check_start.sh (code=exited, status=0/SUCCESS)
 Main PID: 24118 (code=killed, signal=SEGV)

Jun 09 19:06:53 ing-business-dc3ham01-ps-app-01 systemd[1]: Failed to start ESET Server Security.
Jun 09 19:06:53 ing-business-dc3ham01-ps-app-01 systemd[1]: Unit efs.service entered failed state.
Jun 09 19:06:53 ing-business-dc3ham01-ps-app-01 systemd[1]: efs.service failed.

    the EFS throws a segfault and can not start

    the system is fully updated and i also tried a reboot, complete remove and reinstall also does not help, this is the error

    Jun 08 14:58:03 ihost kernel: startd[10841]: segfault at 10 ip 00007f15596af9d2 sp 00007ffeefb70e70 error 4 in libcommon.so[7f1559449000+350000]

    we are trying to configure the previous version 8 and we are also getting the same Segmentation Fault error. any help on this situation.

    Best Regards

    You

    ESET Scan .key files

    in ESET Endpoint Products

    Posted · Edited by You2022

    Hello @Marcos

    Thanks for you answer.

    Actually we don't have any problem with scanning any files with any extension, the problem here is that we have an application running in a server that has eset enabled and when we try to upload a file (.key) to that application it fails, we realized that we can only upload the file if eset is stopped.

    ESET Scan .key files

    in ESET Endpoint Products

    Posted

    Dear ESET Support,

    We have a problem in the scan operation of ESET, we are using ESET Endpoint eea antivirus on a Linux  server.

    We use behind this server a upload application, we upload files and we start a scan test if the test is done, we upload safely.

    Investigation information:
    * no files with extension .key can be uploaded
    * if virus scanning is disabled, files with .key extension can be uploaded
    * if virus scanning is enabled, files with .key extension can not be uploaded
    * if I try uploading a file with .key extension on the application server directly (with virus scanning enabled) via URL
    https://customer-url it also does not work

    * scanning the file with eset on the server does not show an error

    the key file is safely and cannot be uploaded if ESET scanning is enabled.

    FYI: this problem is just for a .key files other types [zip, txt, doc, pdf ..] working good.

    any help on this situation or what you suggest?

    Best Regards
    Youness

     

    ESET Management Agent cannot be installed in the Linux Server [Centos7]

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi Marcos,

    Yes sorry, my locale command output: 

    [00:15:42-root@ip-172-31-20-123:/home/centos]$ locale
locale: Cannot set LC_CTYPE to default locale: No such file or directory
locale: Cannot set LC_MESSAGES to default locale: No such file or directory
locale: Cannot set LC_ALL to default locale: No such file or directory
LANG=C.UTF-8
LC_CTYPE="C.UTF-8"
LC_NUMERIC="C.UTF-8"
LC_TIME="C.UTF-8"
LC_COLLATE="C.UTF-8"
LC_MONETARY="C.UTF-8"
LC_MESSAGES="C.UTF-8"
LC_PAPER="C.UTF-8"
LC_NAME="C.UTF-8"
LC_ADDRESS="C.UTF-8"
LC_TELEPHONE="C.UTF-8"
LC_MEASUREMENT="C.UTF-8"
LC_IDENTIFICATION="C.UTF-8"
LC_ALL=
[00:15:45-root@ip-172-31-20-123:/home/centos]$

     

    ESET Management Agent cannot be installed in the Linux Server [Centos7]

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Dear Support,

    We currently start to use ESET products in our Linux servers, I start to setup ESET management agent using agent live package provided from ESET Protect. 

    [10:53:02-root@ip-172-31-20-123:~/ESET]$ ./PROTECTAgentInstaller.sh 
ESET Management Agent live installer script. Copyright © 1992-2021 ESET, spol. s r.o. - All rights reserved.
 * Hostname: nameserver.com
 * Port: 2222
 * Installer: hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v9/9.0.2141.0/agent_linux_x86_64.sh

Downloading ESET Management Agent installer...
./PROTECTAgentInstaller.sh: line 86: wget: command not found
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100 43.0M  100 43.0M    0     0  31.1M      0  0:00:01  0:00:01 --:--:-- 31.1M
Checking integrity of installer script /tmp/tmp.3Z0UUXJDWK: OK

Running installer script /tmp/tmp.3Z0UUXJDWK

Initialized log file: /var/log/eset/RemoteAdministrator/EraAgentInstaller.log

ESET Management Agent Installer (version: 9.0.2141.0), Copyright © 1992-2021 ESET, spol. s r.o. - All rights reserved.

Creating directories...
Creating 'install' directory path: /opt/eset/RemoteAdministrator/Agent
Creating 'config' directory path: /etc/opt/eset/RemoteAdministrator/Agent
Creating 'data' directory path: /var/opt/eset/RemoteAdministrator/Agent
Creating 'Pki Cache' directory path: /var/opt/eset/RemoteAdministrator/Agent/pki.eset.com/
Creating 'logs' directory path: /var/log/eset/RemoteAdministrator/Agent
Creating 'libs' directory path: /opt/eset/RemoteAdministrator/Agent
Directories created
Cleaning database scripts from path: /opt/eset/RemoteAdministrator/Agent/setup/Database
The archive will be extracted to: /opt/eset/RemoteAdministrator/Agent
Extracting, please wait...
Checking OpenSSL ... done [OpenSSL 1.0.2k-fips 26 Jan 2017]
GUID loaded from config-file with value: c35f3f6f-951c-4856-a39e-afae9664a376
Installed version loaded from config-file is: 9.0.2141.0
Checking installed version ...
Status of current installation is: REPAIR
Reading previous configuration settings
Previous configuration read ('hostname': '', 'port': 2222)
New connection settings are 'hostname': 'servername.com', 'port': 2222
Checking server connection...
Connection checked successfully.
Loading correct GUID...
Loading of GUID was successful (new GUID = c35f3f6f-951c-4856-a39e-afae9664a376)
Checking peer certificate ... done
Creating config file: /etc/opt/eset/RemoteAdministrator/Agent/config.cfg ...
Creating 'modules' directory path: /var/opt/eset/RemoteAdministrator/Agent/Modules/
Moving ESET Modules from '/opt/eset/RemoteAdministrator/Agent/setup/Modules' to /var/opt/eset/RemoteAdministrator/Agent/Modules/... 
Reading database status...
Failed reading database.
1211: Error '2' occurred while reading database: Current locale settings are invalid
Cleaning up setup directories

    My Linux Distribution is Centos7  

    [10:53:08-root@ip-172-31-20-123:~/ESET]$ cat /etc/os-release 
NAME="CentOS Linux"
VERSION="7 (Core)"
ID="centos"
ID_LIKE="rhel fedora"
VERSION_ID="7"
PRETTY_NAME="CentOS Linux 7 (Core)"
ANSI_COLOR="0;31"
CPE_NAME="cpe:/o:centos:centos:7"
HOME_URL="https://www.centos.org/"
BUG_REPORT_URL="https://bugs.centos.org/"

CENTOS_MANTISBT_PROJECT="CentOS-7"
CENTOS_MANTISBT_PROJECT_VERSION="7"
REDHAT_SUPPORT_PRODUCT="centos"
REDHAT_SUPPORT_PRODUCT_VERSION="7"

     Connexon to the server is authorized form Firewall  

    [11:35:27-root@ip-172-31-20-123:~/ESET]$ telnet servername.com 2222
Trying 62.67.56.175...
Connected to servername.com.
Escape character is '^]'.


Connection closed by foreign host.
[11:36:08-root@ip-172-31-20-123:~/ESET]$ telnet servername.com 2223
Trying 62.67.56.175...
Connected to servername.com.
Escape character is '^]'.


Connection closed by foreign host.
[11:36:24-root@ip-172-31-20-123:~/ESET]$

     

    Can you please help on this issue ?

    Failed reading database.
    1211: Error '2' occurred while reading database: Current locale settings are invalid

     

    Best Regards

    Youness

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