You2022

Dears @ESET Security Forum, @Marcos, @TomasP, @Aryeh Goretsky Any update on this ticket request, our customer not protected at this moment because the EFS service not started. Best Regards You

Dear @Marcos, Can you please approve this topic. Thank you in advance

Dear ESET Support, We working to setup eset server security for linux (EFS) latest version 9 in centos 7 vm, we get the following error: [root@ihost]: ~ $ systemctl status efs -l ● efs.service - ESET Server Security Loaded: loaded (/usr/lib/systemd/system/efs.service; enabled; vendor preset: disabled) Active: activating (auto-restart) (Result: signal) since Thu 2022-06-09 19:06:53 CEST; 77ms ago Process: 24119 ExecStartPost=/bin/sleep 2 (code=exited, status=0/SUCCESS) Process: 24118 ExecStart=/opt/eset/efs/sbin/startd (code=killed, signal=SEGV) Process: 24096 ExecStartPre=/opt/eset/efs/lib/install_scripts/check_start.sh (code=exited, status=0/SUCCESS) Main PID: 24118 (code=killed, signal=SEGV) Jun 09 19:06:53 ing-business-dc3ham01-ps-app-01 systemd[1]: Failed to start ESET Server Security. Jun 09 19:06:53 ing-business-dc3ham01-ps-app-01 systemd[1]: Unit efs.service entered failed state. Jun 09 19:06:53 ing-business-dc3ham01-ps-app-01 systemd[1]: efs.service failed. the EFS throws a segfault and can not start the system is fully updated and i also tried a reboot, complete remove and reinstall also does not help, this is the error Jun 08 14:58:03 ihost kernel: startd[10841]: segfault at 10 ip 00007f15596af9d2 sp 00007ffeefb70e70 error 4 in libcommon.so[7f1559449000+350000] we are trying to configure the previous version 8 and we are also getting the same Segmentation Fault error. any help on this situation. Best Regards You

Hello @Marcos Thanks for you answer. Actually we don't have any problem with scanning any files with any extension, the problem here is that we have an application running in a server that has eset enabled and when we try to upload a file (.key) to that application it fails, we realized that we can only upload the file if eset is stopped.

Dear ESET Support, We have a problem in the scan operation of ESET, we are using ESET Endpoint eea antivirus on a Linux server. We use behind this server a upload application, we upload files and we start a scan test if the test is done, we upload safely. Investigation information: * no files with extension .key can be uploaded * if virus scanning is disabled, files with .key extension can be uploaded * if virus scanning is enabled, files with .key extension can not be uploaded * if I try uploading a file with .key extension on the application server directly (with virus scanning enabled) via URL https://customer-url it also does not work * scanning the file with eset on the server does not show an error the key file is safely and cannot be uploaded if ESET scanning is enabled. FYI: this problem is just for a .key files other types [zip, txt, doc, pdf ..] working good. any help on this situation or what you suggest? Best Regards Youness

Dear @Marcos, we expect that in very near future it is one of the most used Linux distributions. Thank you for your efforts. Best Regards

Thank you @MartinK, after change the LANG Variable is working. ### export LANG=en_US.UTF-8

Please any Update in this ticket I provide the output "locale" command ? @Marcos @MartinK

Hi Marcos, Yes sorry, my locale command output: [00:15:42-root@ip-172-31-20-123:/home/centos]$ locale locale: Cannot set LC_CTYPE to default locale: No such file or directory locale: Cannot set LC_MESSAGES to default locale: No such file or directory locale: Cannot set LC_ALL to default locale: No such file or directory LANG=C.UTF-8 LC_CTYPE="C.UTF-8" LC_NUMERIC="C.UTF-8" LC_TIME="C.UTF-8" LC_COLLATE="C.UTF-8" LC_MONETARY="C.UTF-8" LC_MESSAGES="C.UTF-8" LC_PAPER="C.UTF-8" LC_NAME="C.UTF-8" LC_ADDRESS="C.UTF-8" LC_TELEPHONE="C.UTF-8" LC_MEASUREMENT="C.UTF-8" LC_IDENTIFICATION="C.UTF-8" LC_ALL= [00:15:45-root@ip-172-31-20-123:/home/centos]$

Hi Martin, Thanks for responding, I provide all the commands I press to run the script with the output in the previous post. I attached the EraAgentInstaller.log file maybe can help to investigate the issue. Best Regards Youness EraAgentInstaller.log

Dear Support, We currently start to use ESET products in our Linux servers, I start to setup ESET management agent using agent live package provided from ESET Protect. [10:53:02-root@ip-172-31-20-123:~/ESET]$ ./PROTECTAgentInstaller.sh ESET Management Agent live installer script. Copyright © 1992-2021 ESET, spol. s r.o. - All rights reserved. * Hostname: nameserver.com * Port: 2222 * Installer: hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v9/9.0.2141.0/agent_linux_x86_64.sh Downloading ESET Management Agent installer... ./PROTECTAgentInstaller.sh: line 86: wget: command not found % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 43.0M 100 43.0M 0 0 31.1M 0 0:00:01 0:00:01 --:--:-- 31.1M Checking integrity of installer script /tmp/tmp.3Z0UUXJDWK: OK Running installer script /tmp/tmp.3Z0UUXJDWK Initialized log file: /var/log/eset/RemoteAdministrator/EraAgentInstaller.log ESET Management Agent Installer (version: 9.0.2141.0), Copyright © 1992-2021 ESET, spol. s r.o. - All rights reserved. Creating directories... Creating 'install' directory path: /opt/eset/RemoteAdministrator/Agent Creating 'config' directory path: /etc/opt/eset/RemoteAdministrator/Agent Creating 'data' directory path: /var/opt/eset/RemoteAdministrator/Agent Creating 'Pki Cache' directory path: /var/opt/eset/RemoteAdministrator/Agent/pki.eset.com/ Creating 'logs' directory path: /var/log/eset/RemoteAdministrator/Agent Creating 'libs' directory path: /opt/eset/RemoteAdministrator/Agent Directories created Cleaning database scripts from path: /opt/eset/RemoteAdministrator/Agent/setup/Database The archive will be extracted to: /opt/eset/RemoteAdministrator/Agent Extracting, please wait... Checking OpenSSL ... done [OpenSSL 1.0.2k-fips 26 Jan 2017] GUID loaded from config-file with value: c35f3f6f-951c-4856-a39e-afae9664a376 Installed version loaded from config-file is: 9.0.2141.0 Checking installed version ... Status of current installation is: REPAIR Reading previous configuration settings Previous configuration read ('hostname': '', 'port': 2222) New connection settings are 'hostname': 'servername.com', 'port': 2222 Checking server connection... Connection checked successfully. Loading correct GUID... Loading of GUID was successful (new GUID = c35f3f6f-951c-4856-a39e-afae9664a376) Checking peer certificate ... done Creating config file: /etc/opt/eset/RemoteAdministrator/Agent/config.cfg ... Creating 'modules' directory path: /var/opt/eset/RemoteAdministrator/Agent/Modules/ Moving ESET Modules from '/opt/eset/RemoteAdministrator/Agent/setup/Modules' to /var/opt/eset/RemoteAdministrator/Agent/Modules/... Reading database status... Failed reading database. 1211: Error '2' occurred while reading database: Current locale settings are invalid Cleaning up setup directories My Linux Distribution is Centos7 [10:53:08-root@ip-172-31-20-123:~/ESET]$ cat /etc/os-release NAME="CentOS Linux" VERSION="7 (Core)" ID="centos" ID_LIKE="rhel fedora" VERSION_ID="7" PRETTY_NAME="CentOS Linux 7 (Core)" ANSI_COLOR="0;31" CPE_NAME="cpe:/o:centos:centos:7" HOME_URL="https://www.centos.org/" BUG_REPORT_URL="https://bugs.centos.org/" CENTOS_MANTISBT_PROJECT="CentOS-7" CENTOS_MANTISBT_PROJECT_VERSION="7" REDHAT_SUPPORT_PRODUCT="centos" REDHAT_SUPPORT_PRODUCT_VERSION="7" Connexon to the server is authorized form Firewall [11:35:27-root@ip-172-31-20-123:~/ESET]$ telnet servername.com 2222 Trying 62.67.56.175... Connected to servername.com. Escape character is '^]'. Connection closed by foreign host. [11:36:08-root@ip-172-31-20-123:~/ESET]$ telnet servername.com 2223 Trying 62.67.56.175... Connected to servername.com. Escape character is '^]'. Connection closed by foreign host. [11:36:24-root@ip-172-31-20-123:~/ESET]$ Can you please help on this issue ? Failed reading database. 1211: Error '2' occurred while reading database: Current locale settings are invalid Best Regards Youness