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  1. We are experiencing the same issue, update to 11.2.1 can't install when ESET is present. Is there any official statement from ESET about this?
  2. Hello, This is just something I needed at the moment because it is very useful information for a person administrating the devices. Now I suppose I will have to create two separate reports - system name/last communication, and another one system name/logged on user. This isn't such a big issue, but it brings out another problem I have with the ESMC reporting - why scheduled reports can't be combined into a single file? For example, I am often interested in more than one set of data, but with the existing reporting, if I want to check different types of reports, the ESMC is only capa
  3. Hello, I am trying to create a very simple report - a table which shows the system name, last connection and logged on user. However every time I add the last connected column, logged on user disappears as possible selection for a new column and vice versa. Is this some sort of limitation? Is there a way to avoid it and create such report? Thank you in advance!
  4. Hello JPritchard, Thank you for the detailed explanation. I understand how the communication works now. Is there any limitations for systems which are only able to connect to the EEE server via the 'cloud proxy' in terms of policies, licensing and user enrollment? I am asking because while reading through the guide I noted the following section: https://help.eset.com/eees/en-US/system_requirements.html?enable-esdirect.html. According to the message on the screenshot, self-enrolment requires clients to communicate directly with the EEE server. Regarding the remote deployment, indeed I
  5. Hello Michal, Thank you for the prompt response. Yes, I am referring to ESET Endpoint Encryption. As far as I understand it uses an ESET proxy, therefore no proxy is required on our end, Roaming clients should be able to communicate with our internal EEE server via the ESET proxy? And just one more question, if we use our existing ESMC server to deploy the EEE client, how are we going to point the installed EEE client to our EEE server? Thank you in advance!
  6. Hello, We have an ESMC server in our internal network which uses a HTTP proxy located in DMZ to manage roaming users. We would like to implement ESET Endpoint Encryption in our environment and the question which immediately popped up is: are we able to manage the roaming encryption clients through the same HTTP proxy? I didn't find any official statement about this setup and I am hoping you guys could shed some light? These users never connect to our internal network so this is very important for us.
  7. Hello, I am preparing a deployment for a number of Unbuntu desktops, however looking at the available software I am confused which one to use. Unbuntu is listed as OS for both ESET File Security (although it says Server Security) and ESET Endpoint Antivirus. From your experience, since the machines are not servers, should I go with Endpoint Antivirus? Is there any difference in the products functionalities? Thank you in advance!
  8. Hello, Where I can find release notes/change log for Endpoint Security 8 and ESMC 8?
  9. Hello Martin, We were migrating the systems to a new ESMC which is reachable only through proxy. The policy with the new ESMC address, proxy settings and new agent certificate was assigned at the 'All' group, however further down the group structure there were couple of groups where a custom agent policy was assigned (with no proxy configuration) and both policies got merged together which seems to have resulted into a mixture of settings for both the old and the new ESMC server. On a side note, is there a way to disable policy merging and just apply the policy with most specific assignme
  10. Hello, Is there a way to revert a incorrect proxy configuration send to endpoints? During proxy configuration the new policy got merged with an old one configured lower in the group structure and a number of endpoints ended up having a mix of wrong certificate and proxy address which as a result stopped their communication with ESMC. Now we can't push a new policy because these systems are no longer communicating. Is there a way to fix this other than manually uninstalling the old agent locally on each device, and installing a new one with the correct configuration? Is there a confi
  11. Hello, Apologies if someone asked about this already, but I couldn't find a reliable source of information. Is upgrading from Endpoint Antivirus to Endpoint Security supported, and is there an official article about the process? For example if I have 200 systems managed by ESMC and using the latest Endpoint Antivirus version, can I easily upgrade them to Endpoint Security? Is it simply a matter of pushing the Endpoint Security installer on top of the already installed Endpoint Antivirus? Thank you in advance!
  12. Hello, We are about to migrate a number of systems from an existing ESMC server to a new one. I already added the license to the new server and I can see that all seats are in use as I would expect. I will migrate the devices via policy change in order to point the agents to the new one. My questions is, when the systems start to appear on the new server, do I have to do anything in term of licensing? Does the same license transfer with the system or do I need to delete the systems from the old console removing the license and then re-license them from the new server? Thank you in ad
  13. Hello Martin, Thank you for your prompt response. Indeed the reports seem to be objects which inherit everything as I was duplicating reports until now and only changing their access group. When I created a brand new report as administrator into the respective restricted access group, the user was then able to see it. Although not perfect, I believe I can work with that. While I was testing this I discovered that for reports which I want duplicated (in order to avoid creating them manually for every new user/access group), I can simply export them, log in with a test user whi
  14. Hello, I am using ESMC 7.2 and I am trying to create a permission set which should be used to restrict user access only to a single static group. Everything seems to be working as expected, except reports. I am selecting the static group X as home group for a test user, and I am setting the same group as 'Static Group' during the Permission set creation. As for active permissions I allowed read/use for Groups & Computers and read/use/write for Reports & Dashboards and Server Tasks & Triggers -> Generate report. With the configuration above, I would expect that the
  15. Hello, Could you share any release notes/change log for version 8? I was not able to find anything online. Thank you in advance!
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