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  1. We would like to kindly ask you which options/details you want to see in the "Computer Preview" tab. Now, there is an option to pick "3" statuses: Overview/Status/Users - and we are curious which statuses are preferred by you/which should be available to show.
  2. thanks for the provided log files, we are going to investigate what is happening there. We will keep you posted...
  3. is there any chance to provide "ra-upgrade-agent.log"(It should be located at "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs") or even better if someone can provide the ESET Log Collector log from the affected machine.
  4. Hello, Hmm, thank you very much for sharing this info and test. If you are still willing to continue I would like to kindly ask you for the following procedure(as I assume some of the previous outputs have been cropped and the important information might be there). So if possible: 1. please execute the "kdestroy" 2. execute the kinit "KRB5_TRACE=/dev/stdout kinit eset.esmc" 3. please execute the "klist -f" there should be visible only one TGT with flags 4. please execute ldapsearch "KRB5_TRACE=/dev/stdout ldapsearch -LLL -Y GSSAPI -h dc.test.local -b 'DC=test,DC=local' '(&(objectCategory=computer))' 'distinguishedName' 'dNSHostName'" 5. please execute again "klist -f" If possible please provide us with full ouput all of these commands
  5. Hello, could you please try to clear the Kerberos cache by "kdestroy". Afterwards, please try to obtain the TGT(by "kinit") and use the same command just replace the "ldaphost" with the IP: KRB5_TRACE=/dev/stderr ldapsearch -LLL -Y GSSAPI -h -b 'DC=test,DC=local' '(&(objectCategory=computer))' 'distinguishedName' 'dNSHostName' Is there any chance to provide us with the "krb5.conf" and settings of user "eset.esmc" from the AD >> I mean "Account options" from "AD Users and Computers" >> particular user >> "Properties" >> "Account"
  6. The PROXY setting you have mentioned is used for replication, not for downloading the installer(msi) package. The batch file has to be modified, please add the following lines into it: set http_proxy_hostname= set http_proxy_port=
  7. Dear Camilo, is there any chance to provide log files from the ESMC Server? If possible please try to replicate the situation with enabled "trace" verbosity (https://help.eset.com/esmc_admin/70/en-US/admin_server_settings.html?admin_server_settings.html) and please provide us with logs - we are curious about the "trace.log" from the ESMC Server. Logs can be collected by ESET Log Collector (https://support.eset.com/kb3466/?locale=en_US&viewlocale=en_US)
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