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Mirek S.

ESET Staff
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Posts posted by Mirek S.


  1. Hello,

    As a sidenote there was also added option to supress Apple related protection states (as many of our users don't use Apple devices). It's in MDM policy "General" > "Send iOS related application statuses". However as Apple only conforms to CA/Browser _consortium_ it's best practice to conform to these rules as well.

    HTH,

    M.


  2. Hello,

    Can you please provide output of 7.1 Agent's Diagnostic.exe action 5) - ActionDumpRegistryKeys. Dump product's registry keys.

    This should have been fixed in late 7.0 and 7.1, however as we realized only for english installations. If You used localized UI installation or TRANSFORMS=":insert language here" argument of installer in the previous installation the issue is still possible.

    Please note that Self Defense will prevent creating diagnostic data inside Agent directories so output should be set somewhere not protected.

    HTH,

    M.


  3. Hello,

    Anroid devices should by default "poll" MDM server every 20-30 minutes even if they don't have "work to do".

    As this seems like EESA issue I suggest raising ticket over built-in funcionality in EESA - there is menu option to send customer care incident which will include logs. Customer care should reach you out if more logs are required.

    HTH,

    M.

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