[ESET Rouge Detection Sensor can't install.]

Re-install WinPcap after RDSensor installed success.

[ESET Rouge Detection Sensor can't install.]

yes, already installed WinPcap. also find ESET Log Collector logs from ftp://ftp.eset.sk/support/AIPL_ees_logs.zip

[ESET Rouge Detection Sensor can't install.]

Any update for this issue.

[ESET Rouge Detection Sensor can't install.]

EraRDSensorSvc failed to start error during installation.

1.Uninstall RDSensor using ESET Uninstaller tool in safe mode, but same issue,

2. Enable to administrator account and try to install RDSensor, but issue remains.

3. Disable HIPS Protection after try to install RDSensor.

check attached installer log and do needful asap.

 

RDSensor_inst.log

[Windows Update using Run Command task from ESMC]

Hi,

How to Install Microsoft KB4474419 and KB4490628 using 'Run Command' task from ESMC Console. like using PowerShell script or .bat 

[ESET Endpoint Security 8 BETA signup]

Hi Peter!

I would like to test it.

[Unable to add license in ESET License Manager.]

Unable to add License key in ESET License Manager and give error "Sorry for the inconvenience, there was an error processing your request."

[Apache HTTP Proxy service goes un-responsive.]

We used ESMC v7.1 and all Endpoint security update using Apache HTTP Proxy, recently module update failed error in some endpoint.

Apache HTTP Proxy service running, but hxxp://localhost:3128/index.html not access, restart service after issue resolved.

Issue occurred in randomly after some days, so find attached Apache HTTP Proxy logs and do needful.

logs.zip

[ESET Endpoint Antivirus for Linux 7 BETA signup]

On 12/14/2019 at 10:35 AM, Haresh2015 said:

Hello Peter,

  I m interested to check beta, please give link

Thanks,

Haresh

please send a link 

[ESET Endpoint Antivirus for Linux 7 BETA signup]

Hello Peter,

  I m interested to check beta, please give link

Thanks,

Haresh

[ESMC supported on windows subsystem for linux]

ESET Security Management Center installed in windows subsystem for Linux (Ubuntu 18.04), 

We try to install ESMC server, but eraserver service can't start.

so any way to install ESMC in Ubuntu 18.04 (WSL)?

[Huge memory usage of ekrn.exe process]

Our Customer using EEPA 400 users license and facing issue huge memory usage of ekrn.exe process in ESET File Security.

Approx. 15-16 GB memory consumption by ekrn.exe process and also pause all ESET Protection one-by-one, but same issue.

 

ESET Product : ESET File Security v.7.0.12018.0

Operating System : Microsoft Windows Server 2012 R2

 I have collected Procmon and ESET Log Collector logs and uploaded here.

 

https://drive.google.com/file/d/1X-fVPX7MCb8sAfQKx5UtpOoRpNQRcwES/view?usp=sharing

 

So please check issue and do needful as soon.

[Future changes to ESET PROTECT (formerly ESET Security Management Center / ESET Remote Administrator)]

Description : Installed windows Updates & Hotfix list show in Computer Details. 

Details: ESMC show only installed Application details, but installed updates & hotfix details not show in ESMC v7.

[ACT.0 error during activate EIS.]

10 minutes ago, itman said:

Provide your Eset public license ID as previously requested. See the below screen shot to find where it is located:

 

This key is new purchase key and not activate yet and error occurred while first time activate

Public ID show after activate key

[ACT.0 error during activate EIS.]

 

12 minutes ago, Marcos said:

Please provide your public license ID.

This key not activated,

[ACT.0 error during activate EIS.]

   Some Customer facing activation regarding issue, ACT.0 error during activate ESET Internet Security or ESET NOD32 Antivirus.

 

So please find below ESET Batch no. & Product Key and resolve issue as soon.

 

Batch No. : SE8B0011-335-A

Product Key: DWE8-W333-XXXX-XXXX-XXXX

 

Batch No. : SE8B0011-357-C

Product Key: DWE8-W333-XXXX-XXXX-XXXX

[EraServerSvc failed to start]

On 4/15/2019 at 2:29 PM, Zen11t said:

Hi @Haresh2015!

 

Try this: 

https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

 

Select your OS, install the update and then try again install ESMC.

Regards,

Zen11t

Thanks, now issue resolved

[EraServerSvc failed to start]

please check issue

[EraServerSvc failed to start]

any update for issue.

[EraServerSvc failed to start]

On 2/14/2019 at 6:09 PM, Marcos said:

Is it a clean install or upgrade? Please provide a Procmon log from installation as well as logs gathered by ESET Log Collector.



This is clean installation.

[EraServerSvc failed to start]

We have tried ESMC Server installation in both database (MSSQL & MySQL), but same issue occurred,

So we have collected Procmon, ESET Log Collector and Installer logs and uploaded it here.

ftp://ftp.eset.sk/support/X-lent_log.zip

 

[License can't add in EBA Account]

Unable to license add in EBA Account & error "we were unable to send verification email, but already ELA account login success and same register email id.

EBA Account :  bediyamansukh@gmail.com

License Public ID : 3AG-CF9-RBH & 3AG-CF9-X9F

[ESET File Security for Linux 7 BETA signup]

I would like to test the beta.

[ESET Banking & Payment Protection can't work.]

 HDFC net baking website (https://netbanking.hdfcbank.com/netbanking) can't redirect to secure browser and its open in normal browser and also added in Protected websites list. find attached ESET Log Collector log.

 

eis_logs.zip

[Unable to access internet in Google Chrome]

Dear Sir,

    Our customer using ESET Internet Security v12.0.31.0 and he facing issue in 4 systems, 
  Unable to access internet in Google Chrome and webpage can’t display or page unresponsive.

Observation:
1.    Issue not occurring in other browser (Edge or Internet Explorer)
2.    Already ESET Firewall filtering mode set to Learning state.
3.    Pause Web Access Protection and SSL/TLS, but issue not resolved
4.    Issue resolved after pause Firewall Protection.

Solution: remove all firewall rules in ESET Advance Setup.

Collect ESET Log Collector log with Advance diagnostic logging and Procmon log and upload it here.
Procmon log: ftp://ftp.nod.sk/support/Logfile_Yashvi.PML

ESET Log Collector Log: ftp://ftp.nod.sk/support/eis_logs_Yashvi1.zip

So please check issue and do needful as soon.