[Users has stopped On-demand Scan Task]

We have created On-demand Scan task from ERA console, but Scan process Interrupted by user without authentication,

so how to prevent canceled it.

find attached screenshot for more info.

 

[Dynamic group for endpoint client not connecting more than 2 days.]

I am using ESET Remote Administrator V.6.5 & required create dynamic group for endpoint client not connecting more than 2 days.

So how to create dynamic group template for Managed clients not connecting for more than 2 days 

[Threat Detetion Notification in PDF]

Dear Sir,

  We have using ERA v.6.5 & configure Threat Detect notification by Email, but it's sent simple characters.

Required .pdf format threat detect notification in mail, when threat found event in any endpoint.

so how to configure Notification by ERA.

 

[Browsing Applications not open after install ERA 6.5 Latest Build]

Set Automatic filtering mode in Personal Firewall & problem resolved. 

[ESET Enterprise Inspector]

Dear Sir,

   I have already install ESET Remote Administrator V.6.5 private beta, so please give ESET Enterprise Inspector beta download link for testing purpose .

Regards,

Haresh

[ESET Remote Administrator 6.5 private BETA signup]

Hi ESET Team,

  Please signup me for the 6.5 beta test.

Regards,

Haresh

[Update authorization failed. Please check if your license is valid]

 

Public ID: 33E-BBJ-857

 

Could you please let us know if you received this PLID from your local (Indian) distributor?

 

 

 

Hi Macros,

 

  Yes, I have purchased license from EES Distribution Pvt. Ltd.(Mumbai/India).

[Update authorization failed. Please check if your license is valid]

Dear ESET Team,
 
I am facing same issue while updating ESET File Security V.6.
 
"Update authorization failed. Please check if your license is valid." error while updating EFS V.6.4.12004.0
 
Public ID: 33E-BBJ-857
 
Find attached ELC log & give solution asap..
 
Regards,
Haresh

efsw_logs.zip

[Unable to update ESET File Security V.6.4]

Dear Sir,

 

​Problem: Update authorization failed. Please check if your license is valid." error while updating EFS V.6.4

 

ESET File Security already activated & also try to reactivate EFS, but same issue.

 

so how to resolve this issue?

 

Regards,

Haresh

 

[Unable to update ERA Agent details in ERA V.6.3 web console.]

Hi ESET,

 

  I have install ERA V.6.3 on Ubuntu 16.4 LTS, but Unable to show ERA Agent details in ERA V.6.3 web console.

 

found error in ERA Server log.

 

Error: CCleanupModule [Thread 7f9169ffb700]: [MySQL][ODBC 5.3(a) Driver][mysqld-5.7.12-0ubuntu1]Expression #1 of SELECT list is not in GROUP BY clause and contains nonaggregated column 'era_db.a.SourceUuid_id' which is not functionally dependent on columns in GROUP BY clause; this is incompatible with sql_mode=only_full_group_by

 

so find attached logs & check issue and also how to install libmyodbc in Ubuntu 16.4 LTS? 

 

 

Regards,

Haresh

RemoteAdministratorServerDiagnostic20160504T094937.zip

[Unable to work Web Control in EES V.6.3.]

Hello ESET Team,

 

   I have installed ESET Endpoint Security V.6.3.2016.0 & restricted categories-wise website by web control.

 

OS : MS Windows 10 (V.1511) & MS Windows 7 Pro SP1 (reported problem in both)

 

Problem 1 : Unable to open website in Internet explorer or Mozilla Firefox & webpage goes to looping,

                   If I have paused web control protection, it's worked fine.

 

Problem 2: If exclude Internet explorer & Mozilla Firefox Application in Protocol filtering in advance setup.

                  website open successfully but unable to work web control (unable to restrict categories-wise website)

 

so please give solution as soon as possible.

 

waiting for prompt replay.