[ESET Dynamic Threat Defense is not accessible alert in ESMC Console.]

8 minutes ago, Marcos said:

Probably you didn't purchase a license for EDTD or you didn't activate EDTD on the client but enabled EDTD through a policy.

Please make sure that EDTD is disabled in the advanced setup -> Cloud-based protection. 

EDTD is enabled.

Customer using 400 Endpoints and issue occurred today only 43 systems.

[ESET Dynamic Threat Defense is not accessible alert in ESMC Console.]

ESET Dynamic Threat Defense is not accessible warring massage show in ESMC console.

but no any alert in ESET Endpoint Security dashboard, so find attached ESET Log Collector log and do needful.

ees_logs.zip

[EraServerSvc failed to start]

any update for issue.

[EraServerSvc failed to start]

ESMC Server can't install and error occurred

Service 'ESET Security Management Center Server' (EraServerSvc) failed to start. Verify that you have sufficient privileges to start system services.

Find attached logs and do needful

logs.rar

[Keyboard and Mouse is hang up issue.]

Our customer using ESET Endpoint Protection Advance in 400 system and Device Control configured with blocked Disk Storage & Portable Device

He facing issue randomly in some system is stuck off when user is working and Keyboard and Mouse is hang up therefore forcefully shut down and restart it.

If disable Device Control completely after issue not occurred.

OS: Windows 10 Pro x64

Product: ESET Endpoint Antivirus 7.0.2091.0

So find attached ESET Log Collector log and do needful as soon.

 

[Critical error during installing EM Agent v7]

Critical error during installing EM Agent v7.0.577.0 and installation rolling back, but EES v7 and ERA Agent v.6.4 installed successfully.

See attached installer log.

agentint.log

[ESET NOD32 Antivirus can't install using Live installer.]

Any have solution?

[ESET NOD32 Antivirus can't install using Live installer.]

ESET NOD32 Antivirus can't install using Live installer and error in bootstrap log.

[2018.11.30 07:24:13] BTS dbg  Setting property "bts.token.error" to value "20031".
[2018.11.30 07:24:13] BTS fat  Initialization failed.

We have check issue in two system (Windows 7 & 8.1), but both same issue
also trying import certificate https://support.eset.com/kb6208 

find attached ESET Log Collector Log & bootstrapper log.

bootstrapper_20181130072412.log

ELC_logs.zip

[ESMC Components Upgrade task failed.]

16 hours ago, Pinni3 said:

del "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\upgrade.json"

Run Command doesn't work. 

[ESMC Components Upgrade task failed.]

5 minutes ago, Pinni3 said:

Please delete that mentioned file, it should be ok after re-run (had some similar problems on some stations in past)

any way to delete file from ESMC console? like Run Command

[ESMC Components Upgrade task failed.]

  We have upgrade ESET Management Agent by ESMC Components Upgrade task, but task failed in some clients and show  trace error 

1."File already exists 'C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\upgrade.json'. Cannot continue with agent upgrade" 
2. "ReadUpgradeStatus: Upgrade of Agent from version '6.5.522.0' to '7.0.553.0' failed. Updater ServiceSpecificExitCode is 1603: (0x643), Fatal error during installation"

So how to resolved issue? 

ESET Security Management Center (Server), Version 7.0 (7.0.553.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.413.0)

[Undocumented serious error (code: 0x101e) error during updating ESMC Mobile Device Connector.]

6 minutes ago, MartinK said:

Could you please verify whether NETWORK_SERVICE account (account under which is MDM service running) write permissions to directory:

c:\ProgramData\ESET\RemoteAdministrator\MDMCore\Modules\

If not, please add those permissions. It would mean that it is issue we have identified recently and will be resolved in upcoming releases.

Thanks for prompt replay,

Give write permissions after issue resolved.

[Undocumented serious error (code: 0x101e) error during updating ESMC Mobile Device Connector.]

We have install ESET Security Management 7 and also install ESET Mobile Device Connector, "Recent update attempts failed" warring massage in ESMC Console.

ESET Security Management Center (Server), Version 7.0 (7.0.553.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.413.0)
ESET Security Management Center Mobile Device Connector Version 7.0.394.0

Also we try to run Update Module Task with clear update cache, but same issue.

Found error in trace log from C:\ProgramData\ESET\RemoteAdministrator\MDMCore\Logs

2018-08-22 11:34:15 I [11564] Module Update: Perform update start
2018-08-22 11:34:18 I [11564] Module Update: Perform Update: ICU(4294969904)
2018-08-22 11:34:18 E [11564] Module Update: Failed to update modules: Perform Update: UpdPerformUpdate failed with error: Undocumented serious error (code: 0x101e).

So please find attached trace log and resolve issue as soon.

trace.log

[ESMC (ERA7), EDTD, EEI, Endpoint v.7 Early access signup]

Hello, I would be happy to participate and evaluate.

[Unable to install ERA Agent v6.5.]

eraagent service can't start during installation, but ESET File Security installed success.

OS: MS Windows Server 2008

 

so please find attach msilog and need helpful. 

agent.log

[ESET Endpoint Security 7 BETA signup]

Hi Peter!

Please send me link EES 7 beta.

Thanks

 

[On-Demand Computer Scan task triggered even disable invoke ASAP if event missed.]

Any update for this issue.

[On-Demand Computer Scan task triggered even disable invoke ASAP if event missed.]

ESET Endpoint Protection depolyed in 25 systems & Scheduled On-Demand Computer Scan task daily @11:00 with disable invoke ASAP if event missed, but scheduled task excute in system start after 12:00 AM.

So please see attached screenshot for information & solve issue.

 

[Scheduled On-Demand Scan task are not triggered automatically from ERA.]

6 minutes ago, Marcos said:

Do you mean that scheduled scans do not run at all and no on-demand scan logs appear on clients? Or the issue is with the time when scheduled on-demand scans are run?

Scheduled scan not run in clients and see report : today (13- oct.) run on-demand scan task in only 3 system.

[Scheduled On-Demand Scan task are not triggered automatically from ERA.]

ESET Endpoint Protection depolyed in 40 systems & excute On-Demand Scan task with daily @11:00 in client task, but scheduled On-Demand Scan task are not triggered automatically in many systems, also ERA clients communicate with server successfully.

 

 

 

ESET Remote Administrator Version 6.5 (6.5.522.0)
ERA depolyed in MS Windows Server 2012 R2

ESET Endpoint Security V.6.5.2107.1

 

 

So please see attached On-demand Computer Scan report and give solution as soon.

scl.zip

[On-demand computer scan is very slow in Windows 10.]

any update for issue.

 

 

[On-demand computer scan is very slow in Windows 10.]

14 minutes ago, Marcos said:

It's not possible to compare scan time between computers unless they have very same files on the disk and the settings are same as well.

What could take long are large archives, such as iso files as each file in an archive needs to be unpacked and scanned. Try disabling scanning of archives to see how much faster the scan will be.

Archives scanning already disabled, also check rnv30059.sclgscl.erp system take more time to scanning  instead of other system , see attached scheduled scan report

Computer+Schedule+Scan+Report.zip

[On-demand computer scan is very slow in Windows 10.]

   I have installed ESET Endpoint Security v.6.5 in 200 systems and configure scheduled smart scanning by ERA Console, but issue face in one system "On-demand computer scan is very slow and take 3-4 hours for finish and other systems take time 1.5 hours.

so please find uploaded ELC Logs and do needful as soon.

hxxp://www.wikifortio.com/806260/ees_logs.zip

Regards,

Haresh

 

 

[Multiagent is overloaded.]

Dear Sir,
  
Multiagent is overloaded. Some clients failed to report their status in the last hour. alert in ERA console.

Database: Microsoft SQL Server
ERA Version: V.6.5
 
 Also find attached error screenshot.

So do needful.

[filtering virus database signature in report]

How to configure filter virus database signature older more than 3 days in custom report template in ERA v.6.5.