Marcos
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Posts posted by Marcos
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1 minute ago, Stratosphere2008 said:
I've already sent it using the link inside the app
Ok, then a support ticket was created if you received a confirmation email with a ticket ID and technical support should contact you soon.
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Please refer to https://help.eset.com/protect_cloud/en-US/component_installation_rd_sensor_windows.html:
If there are multiple network segments, Rogue Detection Sensor must be installed separately on each network segment to produce a comprehensive list of all devices on the whole network.
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6 minutes ago, peters said:
But it is interesting the virustotal marked this URL as Clean, include ESET engine!
That's because you have checked the website against url blacklists. The website is not blacklisted but it's a JS malware which is detected there:
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8 minutes ago, kandrea said:
Same here, on uphotelbudapest.com. We try to find and delete the infected files, and now ESET doesn't block website but sucuri still write this:
Warning: Malware Detected
Infected with malware. Immediate action is required
The website is indeed infected and needs to be cleaned:
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Service run-time failed with: Cannot load library: C:\Program Files\ESET\RemoteAdministrator\Agent\DALNativeSQLite.dll
Does the above dll exist? If so, does it have a valid digital signature? Did you try reinstalling the management agent?
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The website still contains a malicious JS which is detected by ESET:
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ESET provided technical analysis, statistical information, known C&C servers and was able to get a glimpse of the victimology
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RDP is allowed only in trusted zones by default for security reasons. Please make sure that the IP address initiating an RDP connection is trusted (e.g. Setup -> Network -> Network connections).
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Please provide C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log and check them for possible errors.
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Please provide logs collected with ESET Log Collector for a check of your ESET setup.
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Please provide:
1, Logs collected with ESET Log Collector
2, A Procmon log from launching Chrome or Edge. -
I've re-sent you the license email with a license/activation key that you can enter in Subscriptions in your ESET Mobile Security menu.
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You can supply me with the url or the whole file via a private message for perusal.
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Updates are usually very small. For instance, the last engine update was 9kB in size for those who update regularly, 12kB for those who missed 1 update, 18kB who missed 3, etc. Other module updates are usually smaller than 1 MB with rare exceptions.
If you are experiencing download speed issues, try using a different Internet connection or provider. I've just made a test an downloaded all modules with the total size of 206 MB in about 20s.
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The in-depth scan profile scans objects with smart optimization disabled. A complete in-depth scan of disks and other objects may take dozens of hours, depending on how many archives and sfx archives you have on scanned disks. Also the registry and WMI is scanned thoroughly and may take hours to complete. In-depth scan is not suitable for daily scanning of disks.
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Since we are unable to answer, please raise a support ticket.
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You have received a reply on January 10:
This file will be detected as potentially unsafe application Win32/HackTool.Crack.OH.
Since there's nothing else to add, we'll draw this topic to a close.
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You can purchase ESET from an Indian distributor at https://www.eset.com/in/.
If you have moved to a different country. I'd recommend contacting the distributor to find out if you will be able to use the license outside of India.
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If you mean Windows Defender, Windows automatically deactivates Defender's real-time protection as soon as a 3rd party AV's real-time protection registers to the Windows Security Center.
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4 hours ago, Stratosphere2008 said:
The registry scan issue it is still not solved. Can you, please, give us more information? Thank you!
Please elaborate more on the issue that you are having.
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6 hours ago, Daniel K said:
I sent the logs as instructed, but to this day I have not heard from anyone.
Please remember that this is a forum which has no abilities to track issues and responses unlike ticketing systems. If you don't get a timely response here, please give us a reminder. For troubleshooting more complex issues that require deeper analysis of dumps or logs, raising a support ticket may be inevitable.
I've checked the logs you've provided but it seems that advanced operating system logging was not turned off prior to collecting logs as it's size was 0 bytes:
2023-12-21 08:30 0 EsetPerf.etl
Please try to generate the log again.
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2 hours ago, MicroS said:
What else should I check?
Please refer to https://sitecheck.sucuri.net/results/https/pgmprzemysl.pl.
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The website has been unblocked. In the future please dispute url blocking by following the instructions at https://support.eset.com/en/kb141.
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Do you have your Google Play account associated with your email address nxxxxxxxx5@gmail.com ? In such case the product should be able to activate automatically. Otherwise you will need to navigate to Subscriptions in your ESET Mobile Security menu and enter your activation key manually.
ESET Smart Security premium stuck on full scan
in ESET Internet Security & ESET Smart Security Premium
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Selecting Help and support -> Technical support will eventually take you to your local distributor's website like https://www.eset.com/int/support/contact/ where you need to go through the wizard that will provide you with an option to contact technical support after a few steps.