[Location of log (ESET Log Collector) files, containing output from "Run command"]

To my best knowledge, downloaded logs are stored in the ESET PROTECT database. Please elaborate more on what you need to examine in ELC logs from that many machines.

[Website JS/Agent.rjr]

The website is indeed infected:

https://sitecheck.sucuri.net/results/https/www.tours-fondettes-agrocampus.fr

[Grandoreiro banking malware disrupted – Week in security with Tony Anscombe]

The banking trojan, which targeted mostly Brazil, Mexico and Spain, blocked the victim’s screen, logged keystrokes, simulated mouse and keyboard activity and displayed fake pop-up windows

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[Can my IT administrator monitor me through eset?]

ESET is not a remote monitoring software.

Quote

I just want to know what kind of information the IT team will have access to, including:

• Internet history when no security alert is triggered?
  No
• Internet history when a security alert is triggered?
  No
• Periods of activity?
  An admin will see when the management agent has recently connected to the PROTECT server.
• Other relevant things?
  No

[Module update failed and unable to activate]

Does it work if they connect directly and not through the proxy?

[Separate computer groups in ESET protect with the ability to pause protection and scanning]

You can assign different policies with schedules tasks to the groups; one that would be allowed to pause or cancel scans and the other one that would not have the permissions. Only users with administrator accounts will be able to cancel scheduled scans if allowed by a policy.

[Some servers don't appear in the PROTECT console]

At the bottom of https://support.eset.com there is a link "Contact ESET Technical support".

[version 12.2.31.0]

If you have a valid license, uninstall v12, install the latest v17.0.16 and activate it using your license. Since everything has been said and explained, we'll draw this topic to a close.

[version 12.2.31.0]

6 minutes ago, persianmcse said:

I did not get the answer
Is version 12 no longer updated?

Module updates are not guaranteed once a particular version reaches EOL. V12 reached EOL in 2020 so it's normal that it cannot be updated.

[version 12.2.31.0]

Please download the installer from https://download.eset.com/com/eset/tools/installers/live_eis/latest/eset_internet_security_live_installer.exe and activate it using a trial license if you want to try it out for the next 30 days before you purchase a license or uninstall the software.

[version 12.2.31.0]

V12 reached EOL in 2020: https://support-eol.eset.com/en/policy_home/product_tables.html

It looks like a cracked version of ESET as it is a kind of a trial license which are supposed to be valid only for 30 days.

Please uninstall ESET. If you want to continue using it, purchase a license and install the latest version 17.0.16 from scratch.

[Report of Issue in Eset Endpoint Security - Graphical Interface GUI]

Please check if you can reproduce it with the registry and WMI not being scanned, otherwise it's expected that the counters are refreshed not every second.

[Block everything online storage and only allow access to my company's sharepoint with ESET PROTECT CLOUD, is it possible?]

Yes, it's not possible to block just the url you want to allow but also urls from which the allowed url loads other resources from.

[Module update failed and unable to activate]

Could it be that SSL/TLS communication is scanned in your network? Is communication with ESET's servers allowed on a firewall or proxy according to https://support.eset.com/en/kb332?

[ESET Smart Security premium stuck on full scan]

10 hours ago, Stratosphere2008 said:

Hi! There are almost 2 days since I wrote to Eset and I still don't have an answer. How long does usually take to reply?

It's hard to tell since each distributor may have a different number of tickets pending in the queue for processing. If you have a license from the Romanian distributor, you can try to reach out to them through https://www.eset.ro/suport-antivirus if you don't get a response soon.

[Some servers don't appear in the PROTECT console]

According to the log it appears that the management agent has been replicating to the server correctly. If you are positive that you have no filters enabled and don't see those servers when you select "All" in the Computers pane, please raise a support ticket for help with further troubleshooting.

[Block everything online storage and only allow access to my company's sharepoint with ESET PROTECT CLOUD, is it possible?]

You could use Web Control to block all categories and create a permissive url-based rule for the urls you want to allow.

[Unable to scan - damaged or encrypted content]

Unfortunately that won't help me. I'd need that file, scan it myself and possibly pass it to developers for perusal if I don't find anything obvious wrong with it. Does changing the scan limits to the maximum possible value make a difference?

[Unable to scan - damaged or encrypted content]

We would need to get the files in question to find out what exactly is reported and why. As for filtering errors, not sure if there's a filter on Mac similar to that on Windows that would allow for hiding warnings and errors:

[Error when attempting to install ESET]

I've created a user "Jørgen" and installed the management agent using the batch installer fine. Please raise a support ticket to find out why it was failing on your machine.

[Some servers don't appear in the PROTECT console]

Do C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log from the troublesome servers contain more details about the issue? Could you please post the logs here?

[ESET Full Disk Encryption v1.4.58.0 has been released]

Release Date: February 22, 2024

ESET Full Disk Encryption v1.4.58.0 has been released and is available for download.

Changelog:

Version 1.4.58.0

• ADDED: Automatic application updates now use the proxy settings
• FIXED: A problem where multiple disks would be grouped as one within the UI
• FIXED: A problem where upgrading to version 1.4 caused black screen when booting on systems with older UEFI implementations
• FIXED: The bootloader now adheres to the 'User can change password' policy
• FIXED: A problem where proxy settings were not being applied
• FIXED: A problem where the product could become deactivated randomly
• FIXED: A problem with keyboard keys in the bootloader.  When Caps Lock was on and combined with modifier keys (SHIFT, CTRL, etc) the wrong characters would be outputted
• FIXED: A problem when EFDE automatically updated, a status message would show stating the update had failed
• FIXED: A problem in certain environments which would cause the Agent Interface Service to crash

 

Support Resources

ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support.

• Online Help (user guides)
• Visit www.eset.com/contact to email ESET technical support

[Eset keeps blocking RDP from different computers.]

RDP is allowed in the trusted zone. It would be dangerous if it was allowed by the firewall from untrusted networks too.

Please carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Reproduce the issue with blocked RDP
3. Stop logging
4. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments). If the archive is too big to upload here, upload it to a file sharing service and drop me a private message with a download link.

 

[IP address blocked by ESET PUA blacklist]

The domain will be removed from blacklist.

[VajraSpy: A Patchwork of espionage apps]

ESET researchers discovered several Android apps carrying VajraSpy, a RAT used by the Patchwork APT group

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