Marcos
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Posts posted by Marcos
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Can you add an option when threats detected it put this option (Delete,Clean, and No action) which applies for all detected threats
for example I did scan and found about 500 threats, some of them cleans automatically and some needs a user choice (and which needs user choice <Delete, No action> is more that which cleaned automatically which about 400
so I'm forced to change every threats from <No Action> to delete and that's boring
It is mentioned in the action selection window that multiple items can be selected at once, e.g. by pressing Ctrl+A.
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Please be more specific about the versions. If you have Firefox 22 or newer installed, you'll need to export the root certificate from ESS and import it to Firefox TRCA certificate store manually for https websites to open properly. If you have Opera 15 installed, just ignore the message for the time being, SSL scanning will work anyway.
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ESET is actually quite strong when it comes to ransomware detection. Of course, no security software offers 100% detection of malware, however, ESET uses mechanisms so that detection for newly emerging and unrecognized variants is added in the next update. If ransomware has made it to a computer and detection was added afterwards, the following procedure should work to clean it out:
- turn off / on the computer or restart it
- after Windows starts, wait about 5 minutes so that the latest update is downloaded and a startup scan is run (even if the ransomware is active and blocking the screen and other actions, the process of updating and cleaning will be run in the background)
- turn off / on the computer
I'd also suggest trying v7 beta which has been running smoothly and only minor issues have been reported. It features Advanced memory scanner which helps to protect against zero-day malware, Vulnerability shield to detect and block attempts to exploit known system vulnerabilities and one more new feature to improve malware detection even more. That said, it will be much stronger than its predecessors v6, v5 or older.
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Hello,
Does any of the following make a difference?
- disabling real-time protection via gui
- disabling HIPS + Self-defense and restarting the computer -
After using Eset Smart Security 6 and 7 beta both detected 109 threats after choosing "delete" only move 18 of them to quarantine and others let them free, tried that many times and same happening
PS: both version was up-to-date
Now switching to another Anti-virus, and I hope that you would do better in v7 full version.. Eset really needs a better improvement
You must have made something wrong. If a threat is detected, there will be no problem to delete or clean the file providing that Windows or another application isn't using the file exclusively. Please create a new topic where we can troubleshoot it further. Although there's still room for improvements, ESET products are one of the best in terms of detection and performance.
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Yes, system variables are supported. User variables won't work as they are unknown to the local system account.
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The application was analyzed and the detection is ok, the case is closed.
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What web browsers and email clients do you use?
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This is a known issue from previous versions and we hope it will be eventually fixed in the final version 7.
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Unfortunately, we have no clue what the message reads. Please contact your local Customer care or try installing v6 from scratch. You can also try installing v7 beta which has been very stable and the current version has no serious issues.
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Hello,
only ecls.exe can be run from the command line. What you are asking for should be viable via eshell.exe present in server products.
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The actual file name is ess_nt64_enu.msi. I'll check out the links on the download page.
Edit: I was able to download the msi installer from the official download page hxxp://www.eset.com/int/download/beta-versions/detail/family/212/ fine.
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Just to make it clear, with a guest account you don't use any password to log in to this forum so using the password recovery feature makes no sense until you create an account. Authentication with a username and password is required only for registered users.
If you created an account and now report this as a guest because you couldn't log in, please supply me with your registered username so that I can check the status of your account.
So the web site is making a call to a java or c script file and there is a virus attached to it? Most web sites make calls to "external' scripts, that is a broad and generalized response we're not finding useful.
Yes, there's a line in the source that loads a java script from another url. Also the script is bounded with typical malware markers.
As for reporting blocked URLs to ESET, there's a section in the above mentioned KB article called "Email – Report a blocked website or false positive" towards the end of the article with simple instructions how to proceed.
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It's the HIPS and self-defense driver which may block certain operations. I'd expect some issues might occur during logon if you have LogMeIn installed for instance. You can rename the driver to ehdrv.sy_ or whatever you want.
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As soon as Windows 8.1 is officially supported, it will be announced. Nonetheless, the current beta seems to work flawlessly on Windows 8.1 so far.
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Hello, Nod32 Support Team!My name is John Williams and I represent generalfiles.org service.We found that our search service is placed into Nod32 black list as dangerous site.General Files is just the search engine (like Google), through popular file hosting websites and direct links. We convinced that our search service is virus free and safe for our users.According to this we would be glad if you remove generalfiles.org from your blacklist, thanks.
The block seems to be ok. The website is full of adware and several other vendors are blocking it, too.
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Does renaming C:\Windows\System32\drivers\ehdrv.sys in safe mode make a difference?
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We recommend that clients in a network update from a local mirror to avoid licensing issues and to reduce the amount of data downloaded from ESET's servers.
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Does disabling any of the protection modules make a difference? Did the support tell you if the error is related to network communication or something else?
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The detection is correct. The only communication channel for disputing detections is email; for more information how to report a file to ESET, see this KB article.
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What was the point of giving me the following information fir Eset activation? P4m1936duw1983.
Eset to re install EAV-XXXXXXXX with a password provided.
Don't know what P4m1936duw1983 is as it's definitely not the password belonging to the username you've mentioned. Software is activated automatically after entering the username and password in the product. I've checked your license and there doesn't seem to be anything wrong with it; it's valid until June 2014. Are you having problems receiving updates?
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It was confirmed that is an Android system flaw which affects all software vendors and only Google can fix it.
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Please post the information about installed modules.
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PCU method described here should work for clients running any older version of ESET's products. As for the Upgrade feature available in ERA, it was first supported in one of the last v4.2 installers so it won't work for older versions.
NOD 32 seems to be causing freeze during boot
in ESET NOD32 Antivirus
Posted
Since we don't know whether it's HIPS or Self-defense causing the issue, try disabling each, one at a time. If that doesn't help, disable both. If that doesn't resolve the issue, try renaming the above mentioned driver in safe mode. Note that this needs to be done in order to narrow the issue down, I don't suggest it as a permanent "solution" for the issue.