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Client is not activated.


Marina
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Hello.

 

Agent is Deployied and running. Using ERA ESET Antivirus was deployied to client. But the product does not activate using ERA and therefore does not update. Sinchronization is done as settings in ESET Antivirus are configured using policy and password protected.

 

Attached are the files in Logs folder of agent. In the ERA running install license tag fails for this client. The Trace Message it shows is 'Task failed in the security product'.

 

ESET Antivirus says: ESET Kernel;Activation was not successful: Could not reach activation server.;

 

Activation server? Isn't it the same as ERA server in appliance environment?
 

ESET product is not activated on several computers. Other clients was activated automatically when ESET Antivirus was installed from ERA server.

last-error.html

software-install.log

status.html

trace.log

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If you don't want to activate clients using an offline license file, they must be able to access ESET's activation servers listed at hxxp://support.eset.com/kb332/. Download the CloudCar test file on a client to test if LiveGrid servers can be accessed as well: hxxp://amtso.security-features-check.com/cloudcar.exe. It's an innocuous test file that should be detected as Suspicious object.

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Marcos, this computer does have internet! So what write about offline license? With help of ESET support activation was made after doing additional steps on server besides adding license key.

 

Oh, and I installed File Security on Linux server and tried to test if viruses are detected thru samba, and eset didn't detect any. Yes, I configured samba as suggested with LD_PRELOAD.

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Are you able to open https://edf.eset.com/edfin a browser on that client? Do you use a firewall that might possibly block ekrn.exe and prevent its communication with ESET's servers listed in the KB article in my previous post?

 

As for the detection issues, open a new topic in the appropriate forum and let us know if that malware is detected by ESET Endpoint on Windows.

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