j.hoffmann 0 Posted June 24, 2015 Share Posted June 24, 2015 Hi, since a few days, most of my clients can't connect to the era server (era 6 virtual appliance). Here is the Diagnostioc Logfile from a client: 2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initialized module CSystemConnectorModule (used 496 KB)2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initializing module CEssConnectorModule2015-06-15 07:09:49 Information: CEssConnectorModule [Thread 778]: Product version 6.1.2227.3 matches pattern 6.0.2004.02015-06-15 07:09:49 Information: Kernel [Thread 778]: Initialized module CEssConnectorModule (used 0 KB)2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initializing module ERAG1ClientConnector2015-06-15 07:09:49 Information: ERAG1ClientConnector [Thread 778]: <CONNECTOR_MODULE> Product for ERAG1ClientConnector not detected (version: 6.1.2227.3).2015-06-15 07:09:51 Information: ERAG1ClientConnector [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced.2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module ERAG1ClientConnector (used 0 KB)2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module CMDMCoreConnectorModule2015-06-15 07:09:51 Information: CMDMCoreConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced.2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module CMDMCoreConnectorModule (used 0 KB)2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module CVAHCoreConnectorModule2015-06-15 07:09:51 Information: CVAHCoreConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced.2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module CVAHCoreConnectorModule (used 0 KB)2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module AgentToProxyConnectorModule2015-06-15 07:09:51 Information: AgentToProxyConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced.2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module AgentToProxyConnectorModule (used 0 KB)2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module CRDSensorConnectorModule2015-06-15 07:09:51 Information: CRDSensorConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced.2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module CRDSensorConnectorModule (used 0 KB)2015-06-15 07:09:51 Information: Kernel [Thread 778]: Starting crash dumps sending thread2015-06-15 07:09:51 Information: Kernel [Thread 778]: Used memory before modules start-up is 21492 KB2015-06-15 07:09:51 Information: Kernel [Thread b44]: Initiating crash dumps sender for directory: "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps\" Anybody an idea whats wrong? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted June 24, 2015 Administrators Share Posted June 24, 2015 Do you see any dumps in the C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps folder ? If possible, please compress them, upload the archive to a safe location and pm me the download link. Link to comment Share on other sites More sharing options...
j.hoffmann 0 Posted June 24, 2015 Author Share Posted June 24, 2015 Do you see any dumps in the C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps folder ? No, this folder is empty. Link to comment Share on other sites More sharing options...
j.hoffmann 0 Posted June 29, 2015 Author Share Posted June 29, 2015 What should i do next? Can i manually create dumps/logs? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted June 29, 2015 Administrators Share Posted June 29, 2015 If you open the file C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html, is everything green? Could you drop me a pm with the whole Agent trace log C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log attached? Link to comment Share on other sites More sharing options...
j.hoffmann 0 Posted June 30, 2015 Author Share Posted June 30, 2015 Thank you Marcos. In "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html" i see this error: hxxp://abload.de/img/eset300649jgi.png It seems to be a problem with the certificate?! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted June 30, 2015 Administrators Share Posted June 30, 2015 It seems to be a problem with the certificate?! It seems so. I'd suggest generating an Agent Live installer and running it on the client to reinstall agent using correct certificates. Link to comment Share on other sites More sharing options...
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