Jump to content

Clients have no connection to the server


j.hoffmann
 Share

Recommended Posts

Hi,

 

since a few days, most of my clients can't connect to the era server (era 6 virtual appliance).

 

Here is the Diagnostioc Logfile from a client:

 

2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initialized module CSystemConnectorModule (used 496 KB)
2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initializing module CEssConnectorModule
2015-06-15 07:09:49 Information: CEssConnectorModule [Thread 778]: Product version 6.1.2227.3 matches pattern 6.0.2004.0
2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initialized module CEssConnectorModule (used 0 KB)
2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initializing module ERAG1ClientConnector
2015-06-15 07:09:49 Information: ERAG1ClientConnector [Thread 778]: <CONNECTOR_MODULE> Product for ERAG1ClientConnector not detected (version: 6.1.2227.3).
2015-06-15 07:09:51 Information: ERAG1ClientConnector [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module ERAG1ClientConnector (used 0 KB)
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module CMDMCoreConnectorModule
2015-06-15 07:09:51 Information: CMDMCoreConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module CMDMCoreConnectorModule (used 0 KB)
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module CVAHCoreConnectorModule
2015-06-15 07:09:51 Information: CVAHCoreConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module CVAHCoreConnectorModule (used 0 KB)
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module AgentToProxyConnectorModule
2015-06-15 07:09:51 Information: AgentToProxyConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module AgentToProxyConnectorModule (used 0 KB)
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module CRDSensorConnectorModule
2015-06-15 07:09:51 Information: CRDSensorConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module CRDSensorConnectorModule (used 0 KB)
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Starting crash dumps sending thread
2015-06-15 07:09:51 Information: Kernel [Thread 778]: Used memory before modules start-up is 21492 KB
2015-06-15 07:09:51 Information: Kernel [Thread b44]: Initiating crash dumps sender for directory: "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps\"

 

Anybody an idea whats wrong?

Link to comment
Share on other sites

  • Administrators

Do you see any dumps in the C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps folder ? If possible, please compress them, upload the archive to a safe location and pm me the download link.

Link to comment
Share on other sites

Do you see any dumps in the C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps folder ?

 No, this folder is empty.

Link to comment
Share on other sites

  • Administrators

If you open the file C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html, is everything green?

Could you drop me a pm with the whole Agent trace log C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\trace.log attached? 

Link to comment
Share on other sites

  • Administrators

It seems to be a problem with the certificate?!

 

It seems so. I'd suggest generating an Agent Live installer and running it on the client to reinstall agent using correct certificates.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...