j.hoffmann

Thank you Marcos. In "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html" i see this error: hxxp://abload.de/img/eset300649jgi.png It seems to be a problem with the certificate?!

What should i do next? Can i manually create dumps/logs?

No, this folder is empty.

Hi, since a few days, most of my clients can't connect to the era server (era 6 virtual appliance). Here is the Diagnostioc Logfile from a client: 2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initialized module CSystemConnectorModule (used 496 KB) 2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initializing module CEssConnectorModule 2015-06-15 07:09:49 Information: CEssConnectorModule [Thread 778]: Product version 6.1.2227.3 matches pattern 6.0.2004.0 2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initialized module CEssConnectorModule (used 0 KB) 2015-06-15 07:09:49 Information: Kernel [Thread 778]: Initializing module ERAG1ClientConnector 2015-06-15 07:09:49 Information: ERAG1ClientConnector [Thread 778]: <CONNECTOR_MODULE> Product for ERAG1ClientConnector not detected (version: 6.1.2227.3). 2015-06-15 07:09:51 Information: ERAG1ClientConnector [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced. 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module ERAG1ClientConnector (used 0 KB) 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module CMDMCoreConnectorModule 2015-06-15 07:09:51 Information: CMDMCoreConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced. 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module CMDMCoreConnectorModule (used 0 KB) 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module CVAHCoreConnectorModule 2015-06-15 07:09:51 Information: CVAHCoreConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced. 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module CVAHCoreConnectorModule (used 0 KB) 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module AgentToProxyConnectorModule 2015-06-15 07:09:51 Information: AgentToProxyConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced. 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module AgentToProxyConnectorModule (used 0 KB) 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initializing module CRDSensorConnectorModule 2015-06-15 07:09:51 Information: CRDSensorConnectorModule [Thread 778]: Connector was deactivated. No tasks will be processed and no logs will be produced. 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Initialized module CRDSensorConnectorModule (used 0 KB) 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Starting crash dumps sending thread 2015-06-15 07:09:51 Information: Kernel [Thread 778]: Used memory before modules start-up is 21492 KB 2015-06-15 07:09:51 Information: Kernel [Thread b44]: Initiating crash dumps sender for directory: "C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Dumps\" Anybody an idea whats wrong?

Same Problem here. I see several update Problems in the console. Any solution? My System: ESET 6.1.2222.1 an Agent 6.1.2222.1