Bitlocker activation kills ESET FDE and bricks device.

[Direct IT 0]

So, I'm new(ish) to ESET, and have moved all my clients over to ESET Protect.

I will soon remove Bitlocker and enable FDE. I have been testing on my work machines for a while.

The thing is, I didn't turn off my RMM, checking if BitLocker was activated, and activating if not active. (If that makes sense)

So my laptop has had FDE on it for around 2 months. All was well. Until my RMM activated Bitlocker. This somehow deactivated FDE, and then my Windows install was completely bricked, and nothing could be done except reinstalling Windows. Luckily this was on my work laptop, so not a massively big deal.

Support hasn't been too helpful. "Unfortunately we cannot advise on the operation of Bitlocker. Please consult the Microsoft documentation."

My scary question is, if all my client's laptops are using FDE, and for whatever reason, BitLocker is activated, am I going to brick 100+ laptops? At the moment, my FDE rollout is on hold indefinitely.

[Kstainton 39]

Hi @Direct IT,

I have found the case you have submitted to us in our system. I am going to contact the Support Agent / Team in charge of this and see what we can do to best assist you with your query. We will be in touch as soon as we can through this case.

Thank you,

Kieran