Client not reporting to ESET PROTECT

[JordiT 0]

Hola a todos,

He notado que una de mis máquinas ahora no están reportando información del agente al servidor.no está reportando su IP, no está reportando ninguna información de hardware, pero sí lo hace con la instalación del software y está ejecutando la tarea. Ahora tampoco muestra el panel de cifrado..

 

Machine translation:

I have noticed that one of my machines is now not reporting agent information to the server. It is not reporting its IP, it is not reporting any hardware information, but it is reporting software installation and running the task. It is now also not showing the encryption panel.

Edited 2 hours ago by Marcos
Machine translation added

[Marcos 5,308]

Since this is an English forum, we kindly ask you to post in English. If you don't speak English, we recommend using an online translator.

As for the issue with the agent not connecting to the ESET PROTECT server, please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log for possible errors.

As for the hw info not being reported to ESET PROTECT, if the client is connecting to the server there could be a problem reading the information from the WMI repository. Please raise a support ticket for further assistance with troubleshooting this issue.