update alert

[pygocentrus 1]

hi, i just have an obsolete detection engine alert before i posted here.   Seriously, i dont understand why i got an alert just after a successful update at 20h43.

 

Imac M1 2021

MacOS 14.6.1 Sonoma

[Marcos 5,742]

What version of ESET CyberSecurity do you have installed? If not the latest, uninstall it, download the latest version from ESET's website and install it.

[pygocentrus 1]

the last update version, Cybersecurity 7.5.74.0 and still have the alert after a successfull update this morning

Edited October 10, 2024 by pygocentrus

[Marcos 5,742]

If the system date is correct and you are still receiving the notification, please raise a support ticket.

[Chas4 11]

@Marcos Does the macOS client also alert about macOS updates also (can't remember), as there is macOS 14.7 out, poster listed having an older 14.6.1 macOS version 

[pygocentrus 1]

Marcos

I will Check that but think it is ok

 

Chas4 

no alert about MacOs

[pygocentrus 1]

On 10/10/2024 at 7:49 AM, Marcos said:

If the system date is correct and you are still receiving the notification, please raise a support ticket.

I did contact support but their answer is praticly useless...  hxxp://support.eset.com/fr/KB2850/

It is for smart security and windows and i have cybersecurity and MacOs Sonoma.  Settings are not the same.  I notified support for that and had no more answer since.

I tried to clear the update cache but it is not possible to do so in setting/update in cybersecurity

I tried to uninstall an re-install.   No alert for a small time and it comes back

 

As you can see, there is only an hour between the last update and verification and it says obsolete (08:28 vs 09:27)

 

Edited October 13, 2024 by pygocentrus

[pygocentrus 1]

Problem supposed to be fix wednesday but come back yesterday.   I called back tech support again, uninstalled and re-installed Cybersecurity and it is ok presently.  I did all that wednesday too and it comes back the next day.    If so, i wont do that again and again, just wait for version 8 which suppose to include a permanet fix for that issue according to tech support.

[Peter Randziak 1,232]

Hello guys,

it seems like an issue covered at 

as my colleague said, the developers found the root cause of the issue and it is tracked as a bug to be fixed.

We apologize for the inconvenience caused,
Peter