Forgot Admin Password to ESET Mobile Security- how to remove ESET from Android device in safemode?

[Microbe 6]

Hi ESET Team, 

I would like to ask is there any way to uninstall ESET Endpoint Security for mobile device in safe from Samsung Android device?

I recommended the client to do some action from their ESET PROTECT, see the below steps:

1. Open EP > Polices > NEW POLICY > under 'Settings' section > choose ESET Endpoint Security for Android then > 'SETTINGS' > then hit 'Set' at the right part of Administrator password 

 

 

2.  Set the New Password > then click OK and Finish > then test the credentials or new password from the mobile device

 

 

But as per client , the device is not connected to ESET PROTECT for 1 yr see the below screenshots

 

But when i checked the license of his client from ESET MSP - is says it still active

 

 

 

 

He also do the below action :

One of my clients has ESET Mobile protection licence and she has forgot the Admin password that has been set up for it. I am wondering how can we reset the password?

 

I went through forget password option and it said it will send a code to administrator  email. However, either me or the client have not received any code from ESET to rest the password. - OUR CLIENT

 

I'm thinking if we can uninstall ESET Mobile Security from android device in safe mode, then do reinstallation or can you give us other option?

 

Cheers, 

Microbe

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[Marcos 5,243]

Did the user follow the instructions at https://help.eset.com/eesa/4/en-US/settings_admin_password.html?

[Microbe 6]

I will ask our client and i will let you know.

 

 

Cheers, 

Gil

[Marcos 5,243]

If it doesn't help, please raise a support ticket.