Muhammad Umer 0 Posted February 22 Share Posted February 22 We have created a USB drive Block policy, but after passage of 10-15 days, the policy doesn't work, we using ESET On Prem server 11.0.503.0 version. We have applied the policy on different group as recommended by ESET, however it is frustrating that the policy fails consistently, kindly assist regarding that. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted February 22 Administrators Share Posted February 22 Please raise a support ticket. It is not clear if the problem lies in different policies being applied over time or if you are able to reproduce it also on a machine without the management agent. Link to comment Share on other sites More sharing options...
Muhammad Umer 0 Posted February 22 Author Share Posted February 22 14 minutes ago, Marcos said: Please raise a support ticket. It is not clear if the problem lies in different policies being applied over time or if you are able to reproduce it also on a machine without the management agent. Dear Marcos, We already queried on support and align the support agent but after the implantation of policies the supportive person thoroughly checked and replied in positive that the policies are correctly configured. However the management agent is already listed in the PC. Our objective to discuss this on forum is that we are currently facing issue regarding the activeness / inactiveness of policies. The system works very well in start lets say for 15 to 20 days after that it starts allowing the USB devices which is weird for us. Positive feedback would be appreciated from our end. Link to comment Share on other sites More sharing options...
Farhan Ali 0 Posted February 22 Share Posted February 22 @Muhammad Umer Agreed on your statement. The policy only works for a month or so but didn't lasts forever. It seems some systematic issue or any version issue at eset end. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted February 22 Administrators Share Posted February 22 It doesn't make sense that a policy would stop working after several days if still assigned to the machine or group. Do you mean that if you configure Device Control in the same way on a machine without a management agent installed the Device Control rules will stop working after several days? Please provide your support ticket ID so that I can check the previous communication, especially if your local distributor escalated it to ESET HQ. Link to comment Share on other sites More sharing options...
Muhammad Umer 0 Posted February 22 Author Share Posted February 22 We are using all in one installer for windows systems (Windows 10 & 11) as recommended by principal, i.e. agent & endpoint already installed on the targeted groups of PC's, we assign the policy to different groups, the policy does its intended job which is to blocked external drives on end points, but after lapse of few weeks, the policy fails itself, & it allows USB drive to be accessible. Your feedback would help in diagnosing this issue. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted February 22 Administrators Share Posted February 22 This will need to be investigated by the technical support. It is not clear to me if the issue occurs even with Endpoint not managed via PROTECT with the same Device Control settings so we can't narrow it down to policies or Endpoint itself. Link to comment Share on other sites More sharing options...
Muhammad Umer 0 Posted February 22 Author Share Posted February 22 (edited) Well if it helps we escalated this issue with Mr. Ashwin Kumar via email, we did a meeting regarding that issue, he gave us few recommendations, which we implemented, there was no support ticket assigned, it was escalated with authorized vendor, later on they escalated it to ESET regional team. We are already managing endpoints via PROTECT on PREM server (Management Console). Can you escalate it to technical team since we have a compliance commitment. Any help or documentation you can provide will also help. Edited February 22 by Muhammad Umer Link to comment Share on other sites More sharing options...
Muhammad Umer 0 Posted February 22 Author Share Posted February 22 If you can align someone to assess this situation & coordinate with us, or conduct an meeting to discuss & further diagnose the subjected issue, would be greatly appreciated. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted February 22 Administrators Share Posted February 22 Please contact the technical support again. We, the administrators of this forum, are not in direct touch with local distributors and their technical support engineers around the world. If they cannot help resolve a particular issue, they have options to reach out to ESET HQ support and developers for assistance. Link to comment Share on other sites More sharing options...
Muhammad Umer 0 Posted February 22 Author Share Posted February 22 Well we have already knocked that door. Anyway thanks for responding. Link to comment Share on other sites More sharing options...
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