but my name is mo 0 Posted January 4 Share Posted January 4 Hello, before we start I am very dyslexic and it takes me a vast length of time to read text, please keep answers short and to the point. thank you. i have recently bought a copy of eset ultimate security, upgrading from standard using an offer. I have been asked to click a button to send a verification email. I have clicked several times but have yet to be sent an email. The email address is correct. Any suggestions. A telephone number would be better. A screen full of text on "help" websites is less than (helpful) and a captcha service where the text is all but unreadable is unhelpful too. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted January 4 Administrators Share Posted January 4 Please provide your public license ID in the form of XXX-XXX-XXX. Where did you purchase the license from? Link to comment Share on other sites More sharing options...
but my name is mo 0 Posted January 4 Author Share Posted January 4 hello, i purchased the license from the eset website . . . Here is the screen grab from the eset website. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted January 4 Administrators Share Posted January 4 The verification email was sent to moxxxxxin@gmail.com. Link to comment Share on other sites More sharing options...
but my name is mo 0 Posted January 5 Author Share Posted January 5 That is / was an old email. it has bean changed. It is no longer in use or under my control. Could you please make sure it is sent to the current and registered email address. Many thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted January 5 Administrators Share Posted January 5 Please contact the distributor or reseller if you need to make changes in your license email address. Link to comment Share on other sites More sharing options...
but my name is mo 0 Posted January 5 Author Share Posted January 5 reseller was main eset website . . . as far as i know. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted January 5 Administrators Share Posted January 5 Yes, it's ESET UK. For contact information, please scroll to the bottom of the web page https://www.eset.com/uk/. Link to comment Share on other sites More sharing options...
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