Something went wrong. Restart the secure browser to ensure it is fully active.

[PaulMetz 0]

How do I get rid of this message? Something went wrong. Restart the secure browser to ensure it is fully active.

I restart the browser and continue to get the message. This happens in both chrome and edge.

Log file: 

Time;Action;File;Hash;Information;User
12/1/2023 9:39:14 AM;Blocked;C:\Users\~1\AppData\Local\Temp\chrome_BITS_4644_115353579\0.57.44.2492_hnimpnehoodheedghdeeijklkeaacbdc.crx;86B1B058E1E7D2F1F35E830DB446B59E15670E5E;Extension ID: hnimpnehoodheedghdeeijklkeaacbdc;

Time;Action;File;Hash;Information;User
12/1/2023 9:38:00 AM;Blocked;C:\Users\ \AppData\Local\Temp\4a52aa0b-15f4-4efb-90bb-999b0d32f794.tmp;189898BB2DCAE7D5A6057BC2D98B8B450AFAEBB6;Extension ID: nmmhkkegccagdldgiimedpiccmgmieda;
 

[constexpr 47]

Can you please open the browser, collect ELC log while browser is open and upload it here?

[LynnY 0]

This is happening to me as well, how do I fix it?

 

[Steve H 0]

I am having the same problem with numerous computers, which began last week. 

[serafino 0]

I have the same problem too.

[Max M 0]

Hi, this is happening to me too, on Chrome, ESET HOME version 17.0.15.0

[Marcos 5,243]

With the browser open, please collect logs with ESET Log Collector and upload the generated archive here.

[constexpr 47]

Does restarting the PC help?

[Marcos 5,243]

On 12/1/2023 at 4:32 PM, PaulMetz said:

How do I get rid of this message? Something went wrong. Restart the secure browser to ensure it is fully active.

Please carry on as follows:

1. Download Procdump from https://learn.microsoft.com/en-us/sysinternals/downloads/procdump and extract the archive to the disk
2. Run as an administrator: procdump -i -ma
3. After ekrn has crashed, run procdump -u
4. Compress the generated ekrn dump(s)
5. Upload the archive here or to a safe location and drop me a personal message with a download link.

[KM22 0]

I am also having this issue, with Firefox, Chrome and Microsoft Edge. It started today for me. Firefox & Edge are latest version, I uninstalled Chrome.

If I don't close the browsers shortly after the message appears, it freezes my whole PC and I have to reset. 

Eset version is 16.2.15.0

[manos_v_tax 0]

no it doesn't help restarting.

essp_logs.zip

[zbela 0]

I have the same problen too! It started yesterday evening. Sometimes freeses the windows.

[Marcos 5,243]

Cleaner module 1245.1 is now available. Please check if it resolves the issue.

[zbela 0]

No more errors during half an hour of operation

[KM22 0]

No more problems for me either. Thanks.