ESSPUSR 2 Posted November 28, 2023 Share Posted November 28, 2023 Im using the web browser extension on both Firefox and Edge in Windows 11. On Edge it works but on Firefox it does not. Let me explain with pictures. How come it wont work on Firefox and how to fix it? Firefox: Edge: Link to comment Share on other sites More sharing options...
ESET Staff constexpr 47 Posted November 28, 2023 ESET Staff Share Posted November 28, 2023 We can check it, please download ELC and follow few steps: close Firefox browser go to ESET Internet Security > Help and support > Technical support > enable advanced logging open Firefox (I expect that you still see only "Progress. Protected." deck) disable advanced logging collect default logs using ELC and upload it here (don't worry, only ESET staff can download logs) Thanks Link to comment Share on other sites More sharing options...
ESSPUSR 2 Posted November 28, 2023 Author Share Posted November 28, 2023 2 hours ago, constexpr said: We can check it, please download ESET Log Collector and follow few steps: close Firefox browser go to ESET Internet Security > Help and support > Technical support > enable advanced logging open Firefox (I expect that you still see only "Progress. Protected." deck) disable advanced logging collect default logs using ESET Log Collector and upload it here (don't worry, only ESET staff can download logs) Thanks Please check your inox. Link to comment Share on other sites More sharing options...
Tp6ojNfYgWweHa 2 Posted November 28, 2023 Share Posted November 28, 2023 I have the same problem on several computers with Windows 11 when Firefox is installed from the Microsoft Store. It works OK on edge/chrome Link to comment Share on other sites More sharing options...
ESET Staff constexpr 47 Posted November 29, 2023 ESET Staff Share Posted November 29, 2023 11 hours ago, Tp6ojNfYgWweHa said: I have the same problem on several computers with Windows 11 when Firefox is installed from the Microsoft Store. It works OK on edge/chrome Can you please follow the steps I mentioned in this thread and send me ELC log? We did some analysis with ESSPUSR, but I still miss some piece of puzzle, so your log may also help. Thanks Link to comment Share on other sites More sharing options...
ESSPUSR 2 Posted December 3, 2023 Author Share Posted December 3, 2023 (edited) On 11/28/2023 at 10:39 PM, Tp6ojNfYgWweHa said: I have the same problem on several computers with Windows 11 when Firefox is installed from the Microsoft Store. It works OK on edge/chrome Hello. Can you please follow the steps constexpr suggested so he might find a solution? Thank you in advance On 11/29/2023 at 10:27 AM, constexpr said: Can you please follow the steps I mentioned in this thread and send me ESET Log Collector log? We did some analysis with ESSPUSR, but I still miss some piece of puzzle, so your log may also help. Thanks Edited December 3, 2023 by ESSPUSR Link to comment Share on other sites More sharing options...
ESSPUSR 2 Posted December 7, 2023 Author Share Posted December 7, 2023 Does anyone have a solution? Link to comment Share on other sites More sharing options...
Solution ESSPUSR 2 Posted December 16, 2023 Author Solution Share Posted December 16, 2023 The extension got updated to version 1.0.3 and fixed this issue. Thank you ESET Link to comment Share on other sites More sharing options...
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