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Web browser extension does not work in Firefox


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Im using the web browser extension on both Firefox and Edge in Windows 11. On Edge it works but on Firefox it does not. Let me explain with pictures. How come it wont work on Firefox and how to fix it?

Firefox:

ESETFirefox.thumb.jpg.4544c63e10970c24ae28552febbc53e3.jpg

Edge:

ESETEdge.thumb.jpg.714b5163dad79a04df50e8efd36a763c.jpg

 

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  • ESET Staff

We can check it, please download ELC and follow few steps:

  • close Firefox browser
  • go to ESET Internet Security > Help and support > Technical support > enable advanced logging
  • open Firefox (I expect that you still see only "Progress. Protected." deck)
  • disable advanced logging
  • collect default logs using ELC and upload it here (don't worry, only ESET staff can download logs)

Thanks

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2 hours ago, constexpr said:

We can check it, please download ESET Log Collector and follow few steps:

  • close Firefox browser
  • go to ESET Internet Security > Help and support > Technical support > enable advanced logging
  • open Firefox (I expect that you still see only "Progress. Protected." deck)
  • disable advanced logging
  • collect default logs using ESET Log Collector and upload it here (don't worry, only ESET staff can download logs)

Thanks

Please check your inox.

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  • ESET Staff
11 hours ago, Tp6ojNfYgWweHa said:

I have the same problem on several computers with Windows 11 when Firefox is installed from the Microsoft Store.


It works OK on edge/chrome

Can you please follow the steps I mentioned in this thread and send me ELC log? We did some analysis with ESSPUSR, but I still miss some piece of puzzle, so your log may also help.

Thanks

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On 11/28/2023 at 10:39 PM, Tp6ojNfYgWweHa said:

I have the same problem on several computers with Windows 11 when Firefox is installed from the Microsoft Store.


It works OK on edge/chrome

Hello. Can you please follow the steps constexpr suggested so he might find a solution? Thank you in advance :)

On 11/29/2023 at 10:27 AM, constexpr said:

Can you please follow the steps I mentioned in this thread and send me ESET Log Collector log? We did some analysis with ESSPUSR, but I still miss some piece of puzzle, so your log may also help.

Thanks

 

Edited by ESSPUSR
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