Upgrade from 10.1.2050 to 10.1.2058 Package not found in repository

[Buciumeanu Bogdan 0]

Hi,

I'm trying to upgrade Eset endpoint antivirus from 10.1.2050 to 10.1.2058 through Eset Protect Version 10, unfortunately these tasks fail randomly with the error "Package not found in repository".

It works ok on some computers but on others fails, I tried to create new task or initiate the upgrade directly, but unfortunately it doesn't work, also the access to httpp://repository.eset.com/v1/info.meta works from these computers.

Please advise, thank you.

 

[Marcos 5,146]

Are you able to install Endpoint 10.1.2058 locally using the msi installer or you get an error due to missing Azure Code Signing (ACS) support?

[Buciumeanu Bogdan 0]

Hi,

Works only if i chose local path: file://C:\installs\ees_nt64_ENU.msi  .

If i chose network path then i get this error: GetFile: Source path 'file://\\fileservername\eea_nt64.msi' does not exist

Network path: \\fileservername\eea_nt64.msi is reachable from Eset Protect server or other local computer

[Marcos 5,146]

It won't work from a network path because tasks are run in the local system account which does not have permissions to network shares. I'd recommend not to use the All-in-one installer to install 10.1.2058 while the issue is being investigated.

[Buciumeanu Bogdan 0]

Ok, but how about my initial issue when i chose from repository ?

[Marco L 1]

Problem still persists, unable to update to 10.1.2058.0 with error "not found in repository", ESET Protect on prem

[Marcos 5,146]

40 minutes ago, Marco L said:

Problem still persists, unable to update to 10.1.2058.0 with error "not found in repository", ESET Protect on prem

Please elaborate more in the issue. Endpoint should update to v10.1.2058 automatically providing the OS supports ACS.

When creating a software install task, v10.1.2058 is available from the repository:

If you use ESET PROTECT Cloud to manage ESET Endpoint, you can send a "Check for product update" task. If Endpoint downloads product updates from the ESET repository, it should enforce product update to the latest version.

[MartinHa 0]

Same problem here, upgrade through the EMSC doesn't work.

If i create install task it also doesnt work. I get "not found in repository" also

 

[D_S 1]

We can confirm the same problem on our local Eset Protect server when trying to update our clients from 10.1.2050.0 til 10.1.2058.0. They all fail with the error 'Package not found in repository'.

We tested and confirmed the same problem on Win10 22H2, Win11 22H2 and Win11 23H2 clients:



As an additional test, we manually installed version 10.0.2045.0 on some clients last week and created two upgrade tasks.
One to upgrade clients from 10.0.2045.0 to 10.1.2050.0, the other one from 10.0.2045.0 to 10.1.2058.0.
The 10.1.2050.0 upgrade went fine, the 10.1.2058.0 upgrade failed.

there's definitely something wrong with the 10.1.2058.0 upgrade.

[some guy 0]

I can confirm also that it is the same problem for us on ESET Protect server. Older versions work but not 10.1.2058.0

[Marco L 1]

Creating an installer is for 10.1.2058.0 is not possible for me (ESET Protect on prem, ESMC)

PS: For ESET Endpoint Antivirus 10.1.2058.0 is selectable, but fails to download from repository.

Same error for ESET Endpoint Antivirus 10.0.2049.0

Edited November 7, 2023 by Marco L

[MartinHa 0]

5 minutes ago, Marco L said:

Creating an installer is for 10.1.2058.0 is not possible for me (ESET Protect on prem, ESMC)

PS: For ESET Endpoint Antivirus 10.1.2058.0 is selectable, but fail to download from repository.

It's seems that ESET remove 2058.0 and EMSC si reporting 2050.0 as current version.

[karlisi 26]

Tested upgrade from 10.1.2050 to 10.1.2058 on 2 clients, was OK. Windows 10 Pro 22H2.

[MartinHa 0]

38 minutes ago, MartinHa said:

It's seems that ESET remove 2058.0 and EMSC si reporting 2050.0 as current version.

Sorry in our ESMC is some endpoin reporting they are on current some not, But in overview i see all client as not on current version.

[Marco L 1]

After restarting ESET Protect / ESMC

ESET Endpoint Version 10.1.2058.0 has vanished from repository.

ESET Endpoint Version 10.1.2050.0 is now back, selectable and update to this specific version is working again.

Edited November 7, 2023 by Marco L

[Marcos 5,146]

Do you update via ESET Bridge or another proxy server?

[MichaelS 3]

Good Morning,

 

i have the same problem. We use Eset Bridge. Can not find package in the repository.

 

[Marcos 5,146]

Does clearing Bridge cache make a difference? https://help.eset.com/ebe/2/en-US/?troubleshooting.html

[MichaelS 3]

Thanks

After Cache Cleaning it works

[MartinHa 0]

1 hour ago, MichaelS said:

Thanks

After Cache Cleaning it works

For me too

[D_S 1]

Clearing the Eset Bridge cache solves the issue here as well, thanks!