thae 11 Posted October 24, 2023 Share Posted October 24, 2023 Hi there, so after the update to ESET Mail Security 10.1.10012.0 we got the error that HIPS is disabled, thus, events cannot be received. HIPS is enabled in policy and when I check on the server itself. Other events get shown in ESET Inspect, so EDR itself is working on the server. When I look into the EIConnector log I see an error "047f0 Error: WmiExecutionLog ProcessTrace failed. The instance name passed was not recognized as valid by a WMI data provider" at the same time which gets shown in ESET Protect. Anyone else having this? Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,168 Posted October 24, 2023 Administrators Solution Share Posted October 24, 2023 It is a known issue which is currently being investigated. Allegedly downgrading EMSX, reinstalling the EI connector and then upgrading EMSX to the latest version works around the issue. P_EEI-15083 Link to comment Share on other sites More sharing options...
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