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Virtual Drive after Fresh windows installion


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I had to install a new Copy of Windows due to a blue screen error. Everything got fixed but now I'm unable to Open my Virtual Drive file.

When I went to open my .EED File/ Virtual drive i created, It asked me which program did i want to open it with.

I'm assuming its the "ESET Secure Data" When i click on the one with the "e" Icon No prompt appears for a password just a quick loading circle

When i use the Secure Data with the lock on it I get a prompt about how it can't open the file (shown in pictures attached)

Does anyone have an idea on how to access my files again?

Btw Secure Data is enabled, I did a uninstall of the program in safe mode using a .exe ESET provided me and ESET is Updated and i included the logs gathered

Thank you!

1482022444_Screenshot(13).thumb.png.cc127c8ce5eeaf41e98dcf15f08f56a8.png

 

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essp_logs.zip

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You have DesLock installed, however, Secure Data is a part of ESET Smart Security Premium (ESSP) so you cannot have both installed at a time.

Uninstall it and browse for the eed file via Secure Data in ESSP:

image.png

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Thank you so much for the quick reply.

I'm sorry if i make this difficult but i can not find DesLock on my computer though it pops up in the menu for the "Open with" tab.

I uninstalled ESET with the Safe Mode and reinstalled it from the website. I can only see ESET Security installed in my control panel. Ill Attach some pictures to show you what i mean. I also see from google searching DesLock got renamed to Endpoint or something, which i cannot locate either in the control panel.

Also when i go into ESSP my Secure Data does not give me an option to locate a .EED file. Ill attach a photo of what I'm seeing

Thank you for your time and helping! this was the first real help I've gotten so far.137780076_Screenshot(15).png.b5bb51f65b5f6bd6c272b939d0b2a263.png1951980360_Screenshot(16).png.0ba6eeb859fece5f8f4eb7f6090cbeb2.png

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15 hours ago, Lucifer said:

I'm sorry if i make this difficult but i can not find DesLock on my computer though it pops up in the menu for the "Open with" tab.

I suspect the DesLock service is still installed and running at system startup time.

Open Win Control Panel -> System & Security-> Administrative Tools -> Services. Look for the service associated with DesLock. If found, stop it. Then disable the service. Then test to determine if this resolves the issue.

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2 hours ago, itman said:

I suspect the DesLock service is still installed and running at system startup time.

Open Win Control Panel -> System & Security-> Administrative Tools -> Services. Look for the service associated with DesLock. If found, stop it. Then disable the service. Then test to determine if this resolves the issue.

I found the DesLock in Services and stopped it it and disabled it.

image.thumb.png.c5e3a15b8671e812f29c1dbf8d4d57b7.pngThat causes the "Secure Data" in ESET to get stuck at "Processing" and I'm unable to do anything with "Secure Data"

283031168_Screenshot(18).png.6430e1655a78a99ff6f6d8ee106a5379.png

Sorry for the difficulty. I also restarted my computer to make sure the changes took affect.

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Looks like Eset Secure Data feature uses select features of DesLock+: https://www.eset.com/us/file-encryption/ . Sorry about that.

Set the service back to Automatic if that is what it was originally and start the service.

On your PC, search for this folder, C:\Program Files\DESlock+, to determine if DesLock+ is installed.

Edited by itman
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On 10/30/2022 at 2:58 PM, itman said:

Looks like Eset Secure Data feature uses select features of DesLock+: https://www.eset.com/us/file-encryption/ . Sorry about that.

Set the service back to Automatic if that is what it was originally and start the service.

On your PC, search for this folder, C:\Program Files\DESlock+, to determine if DesLock+ is installed.

Thank you! and sorry for the late reply. I looked through both program files and there is no DESlock+ anywhere I can locate. I found a work around, If i use ESET and use Secure data to create a new file named the same as the file im trying to access it will give me a link so i can enter my password. I have to change the name of the file im trying to access and change it back and access it from clicking on the link.

1229446993_Screenshot(21).png.8cff9e8a2d8bf1cc0a0c06383bda88a7.png

This is the only way to access it and i need to do this every time i want to access the .EED file.

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