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Problem updating to Eset Protect 9.1.18.1


Dusan
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Hello,

I updated Eset Protect from version 9.0 to version 9.1.18.1 but after update i cant log to web console.

image.png.24081ca60f8b26a905e4a23702f66b78.png

I looked some log files but i cant find source of the problem.

Any idea how to solve this?

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Did you update it via an ESET PROTECT component upgrade task? How long did you wait after sending the task before you attempted to log in?

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15 minutes ago, Marcos said:

Did you update it via an ESET PROTECT component upgrade task? How long did you wait after sending the task before you attempted to log in?

Yes i upgraded like that, via component upgrade task. Half an hour and still the same error.

I read now that can be because outdated MySQL version. I will check that.

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Another reason could be insufficient free RAM during the upgrade process. Should the problem persist, please open a support ticket for further troubleshooting of the issue.

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