Problem updating to Eset Protect 9.1.18.1

[Dusan 2]

Hello,

I updated Eset Protect from version 9.0 to version 9.1.18.1 but after update i cant log to web console.

I looked some log files but i cant find source of the problem.

Any idea how to solve this?

[Marcos 5,071]

Did you update it via an ESET PROTECT component upgrade task? How long did you wait after sending the task before you attempted to log in?

[Dusan 2]

15 minutes ago, Marcos said:

Did you update it via an ESET PROTECT component upgrade task? How long did you wait after sending the task before you attempted to log in?

Yes i upgraded like that, via component upgrade task. Half an hour and still the same error.

I read now that can be because outdated MySQL version. I will check that.

[Marcos 5,071]

Another reason could be insufficient free RAM during the upgrade process. Should the problem persist, please open a support ticket for further troubleshooting of the issue.

[Dusan 2]

I found what was the problem.

Everything is fine now. Thank you.

[Marcos 5,071]

We would appreciate if you could share with us what the problem was as it may help some other users.