Fredrik Gehrke 1 Posted September 11, 2022 Share Posted September 11, 2022 Hi, I just reset my computer due to windows errors so now my computer is clean. I had my licens for ESET security another year but it doesn't seem to work on my computer as I think it thinks its a .. new computer. So now I only have a month free version and need to fix this ASAP. I'll attatch some images, I'll say my license-ID if admin asks for it. As im not sure on how to do this I need help... I removed my "old" computer on ESET which as "Fredriks spaceship". Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 11, 2022 Administrators Share Posted September 11, 2022 I've removed one of the images since it contained your email address. If you could not uninstall ESET from the former machine while being connected to the Internet, deactivate it via the License manager in ESET HOME. Then you can install and activate ESET on the new machine. Link to comment Share on other sites More sharing options...
Fredrik Gehrke 1 Posted September 11, 2022 Author Share Posted September 11, 2022 Hi, I did just that. But I can't choose the "old" license, it says I have 0 licenses See screenshot: https://gyazo.com/3f165d565866b70a31f4a0610a22eb29 And see I cant choose a license on this image: https://gyazo.com/8a12fefeaf3921f7055524648d1b60b9 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 11, 2022 Administrators Share Posted September 11, 2022 I've added your trial ESET Internet Security license to your ESET HOME account on your behalf. Link to comment Share on other sites More sharing options...
Fredrik Gehrke 1 Posted September 12, 2022 Author Share Posted September 12, 2022 Ok but that doesn't solve my problem as I have an active license from before which ended 2023-07-18... this one ends in a month... I have image of this, I can also send you the license-ID here or? Would be great if I can use that instead of purchasing a new one... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 12, 2022 Administrators Share Posted September 12, 2022 You can post your public license ID in the form of XXX-XXX-XXX here. Link to comment Share on other sites More sharing options...
Fredrik Gehrke 1 Posted September 12, 2022 Author Share Posted September 12, 2022 Ok, 3AE-G8U-V3K "ESET Cyber Security Pro" Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 12, 2022 Administrators Share Posted September 12, 2022 This license is registered to a different email address (pXX@bXXXXXc.se). That said, a verification email will be sent to this address if you add the license to your ESET HOME account. micasayyo 1 Link to comment Share on other sites More sharing options...
Fredrik Gehrke 1 Posted September 12, 2022 Author Share Posted September 12, 2022 ahh ok thats my father. It says License not found when I try to add a license to my account. Should I instead create/login to ESET Home with his email? Link to comment Share on other sites More sharing options...
Fredrik Gehrke 1 Posted September 12, 2022 Author Share Posted September 12, 2022 Solved this now, thank you! micasayyo 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 12, 2022 Administrators Share Posted September 12, 2022 The license is already being managed by your father's ESET HOME account. The license cannot be added to more accounts at a time. Link to comment Share on other sites More sharing options...
Fredrik Gehrke 1 Posted September 12, 2022 Author Share Posted September 12, 2022 I know, I logged into that one and used that instead. Link to comment Share on other sites More sharing options...
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