Web and Email protection is non-functional

[Lammy 0]

I Keep getting the warning saying that "Web and Email protection is non-functional" but still cannot resolve the problem after tried multiple times of it's suggestion"to restart macOS or install the product"

 

Could anyone help?

[Marcos 5,071]

Do you have a VPN installed? If uninstalling ESET and reinstalling it doesn't help, please collect logs as per the instructions at https://support.eset.com/en/kb3404, open a ticket with your local ESET distributor.

[Lammy 0]

yes i do have VPN installed.  Does the VPN cause this problem?  How do I resolve the problem as I do need to use the VPN regularly? 

 

[Marcos 5,071]

As far as I remember, reinstalling ESET after VPN installation used to resolve this kind of issues.

[Milos Kalab 0]

Hi, just upgraded to Mac OS Ventura. That made me update Eset Cyber Security to 6.11.404.0 and the Web Protection issue is still present despite https://support.eset.com/en/kb7698-web-and-email-protection-did-not-start-in-eset-products-for-mac-on-macos-big-sur says it should be solved in 6.11.x. I can always start the enable the Eset proxy within the network configuration, but after each and every restart, it's back to the default-disabled.