Jump to content

ACT.0 and ECP.20003 errors activating ESET Endpoint Antivirus 8


mgfeal
 Share

Recommended Posts

Hi,

We created an installer for all our new computers. It works ok installing agent and antivirus, but we can't activate them.

Our management console appliance uses 8443 port and if we telnet it from the computers it works. It shows an error that they can't connect with the activation server and the ECP.20003 code.

How can we fix it?

The activation server is the appliance, or they need to connect to internet?

Thanks!

Link to comment
Share on other sites

  • Administrators

Does Endpoint connect directly to the Internet or through a proxy?

Is communication with the addresses listed in https://support.eset.com/en/kb332 allowed on the firewall?

ESET Data Framework (Anti-Theft, ESET License Administrator, Parental control, Web control):

Hostname IP address Note
edf.eset.com 40.114.143.2  
13.64.117.133
13.91.57.145
h1-arse01-v.eset.com 91.228.166.104  
h1-arse02-v.eset.com 91.228.166.71  
h3-arse01-v.eset.com 91.228.167.64  
h3-arse02-v.eset.com 91.228.167.81  
h5-arse01-v.eset.com 38.90.226.16  
h5-arse02-v.eset.com 38.90.226.17  
ecp.eset.systems 13.91.140.245  
13.91.207.10  
Link to comment
Share on other sites

  • 4 weeks later...

Hi,

We are with more issues activating the devices.

Checked that we can telnet to 443 port to edf.eset.com for example. But it's impossible to activate any device, new or reinstaled.

What can we check?

Thanks!

imagen.png

Link to comment
Share on other sites

  • Administrators

Do clients have access to the following servers allowed?

register.eset.com 91.228.165.81  
91.228.167.125  
iploc.eset.com 91.228.165.81  
91.228.167.125  
pki.eset.com 91.228.166.181  
91.228.167.181  
versioncheck.eset.com 91.228.165.81  
91.228.167.125  
Link to comment
Share on other sites

On 1/5/2021 at 6:03 AM, mgfeal said:

Our management console appliance uses 8443 port

I assume this means your sending all outbound HTTPS traffic using port 8443?

Of note per the prior Eset KB linked article:

Quote

Your ESET product communicates with resources on the Internet over standard HTTP protocol on Port 80, or over HTTPS on Port 443.

 

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...